Builder handing over a new home to buyers with Help GenieElectrician using Help Genie at a residential job siteMarina manager checking Help Genie on phone at a golden-hour dockAppliance showroom representative using Help Genie on phoneFactory supervisor using Help Genie on the manufacturing floorHotel concierge using Help Genie at a boutique receptionReal estate agent using Help Genie at an open home viewingPerson learning about rental car features with Help Genie

Customer support? Let Help Genie handle it.

Help Genie handles the customer support that you don't need to. Technical support, general enquiries and after hours calls across phone, web, email and QR code.

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If your customers need support, your genie is ready to just handle it

Product support "It keeps saying descale and I just descaled it." Talk to it now Technical support "Which wire goes to the blue terminal?" Talk to it now Equipment support "How do I reset the safety cut-out on the compressor?" Scan it now Breakdown support "Line two is down and I need a part today." Ring it now After-hours support "Are you still open? Does the X200 fit a 2019 Hilux?" Talk to it now Phone support "I would rather just ring and ask someone." Ring it now Email support "I emailed you three days ago about my order." Email it now Customer support "Where is my order, and can I change the address?" Talk to it now

Your customers need support in many different ways. Help Genie covers them all.

It just handles it.

Talk to it. Out loud.

Ask it something awkward. It answers in about two seconds, in your voice, from what your business actually knows. No hold music, no menu tree, no "your call is important to us".

  • Answers 50 callers at once, all with the same answers.
  • Trained on your manuals, pricing, hours and stock.
  • Hands over to a human the moment it should.
Talk to a genie

"Which wire goes to the blue terminal?"

Blue takes the neutral. Brown to live, green and yellow to earth. Page 12 of the install guide.

Answered in 1.8 seconds

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Take one for a test drive

Your genie. Your brand. Everywhere support lands

These three businesses are made up. Their genies are real. Pick one, ask it anything, and hear how a genie sounds when it wears a brand. Yours would answer as you, on chat, phone, email, QR and your website.

Example business Southern Cross Hire logo Southern Cross Hire Plant and equipment hire Test drive this genie Example business Fieldline Ag Machinery logo Fieldline Ag Machinery Agricultural machinery and service Test drive this genie Example business Wanderline Motorhomes logo Wanderline Motorhomes Motorhomes and caravans Test drive this genie Yours ? Your business Your logo, your colours, your voice. Live within the hour. Build yours free

Three example businesses, made up for the test drive. Three real genies. Yours would answer as you.

Wears your brand

Your name, your colours, your voice, your tone. Customers are talking to your business, not to a chatbot with your logo on it.

One inbox, not another one

It handles the everyday questions itself and files them as it goes. You open one place and see what happened, not five hundred conversations.

You only hear what matters

You set what counts as urgent, and those reach you straight away. Everything else is already handled by the time you would have seen it.

Trained and tuned by you

Load your documents, set the rules, pick the voice. Your genie knows things no other genie does, and that is the point.

Let Help Genie handle it.

Point it at your documents. It's answering customers within the hour.

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More support than you have ever offered, faster than you have ever offered it, at every hour. And you still only get the calls that were always yours to make.

Your first layer of support

Support that runs itself

Help Genie sits in front of your team, resolving the everyday questions the moment they're asked, in your voice and from your own content. People get answers instantly, and your team only handles what genuinely needs them.

A farmer getting instant answers from the Fieldline Ag Machinery genie in the paddock
80%

of everyday support questions, resolved on their own. Help Genie is the first layer your customers and team reach for, answered the moment they ask.

Goodbye manuals

No more digging through PDFs, FAQs, or handbooks. People just ask in plain language and get the exact answer, pulled straight from your own content.

Your AI, not some AI

Trained only on what your business knows. Every reply is on-brand, in your voice, and grounded in your truth, never a generic off-the-shelf bot.

24/7

Every hour, any language, across voice, chat, phone, website, and email. Your first line of support never clocks off.

Help Genie becomes the first thing your customers and team reach for: instant answers, in your voice, at a fraction of what a support team costs.

How it ships

Three steps. One hour. No developer.

Setup is a chat conversation. That's the actual product. The genie that helps you build your business is the same one your customers will talk to.

01

Configure

Open a chat with the genie builder. Tell it about your products, services, who it serves, and the tone to use.

02

Connect

Drop in your existing materials: FAQ pages, price lists, websites, policies, manuals, SOPs. The genie ingests them.

03

Launch

Brand it with your colours. Turn on the channels. The genie is live on your number, website, and printed QRs within the hour.

A branded Help Genie voice agent live on a mobile site
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Sync · the integrator

Plugs into the systems you already run

Every call, chat, QR scan, and email reads from and writes back to the tools you already use. No retyping. No copy-paste. No end-of-day catch-up.

700+ integrations HubSpot Salesforce Pipedrive Google Calendar Outlook ServiceTitan Slack Notion Airtable + bring your own API

Before the call

Knows your business before it picks up

Reads from your knowledge base, your pricing, your roster, your stock system. It knows your business before it says hello.

During the call

Mid-conversation lookups, in real time

Check stock. Find availability. Pull a customer record. Real answers, in real time, from your real data.

After the call

Writes back where it needs to land

Job in the calendar. Lead in the CRM. Disposition logged to the right place. A ping for the team that needs to know.

Anything custom? Paste an API key, describe the action, and Sync designs the recipe.

Explore the platform
Use cases

Where businesses point it

Customers, your team, or the product itself. The same genie, trained once on what you do, answering on whichever door the question comes through.

Customer-facing Phone, 9:40pm

"The heat pump is showing F3 and won't start."

F3 is a filter alert. Slide the front panel up, rinse both filters, and hold reset for three seconds.

From your service manual, page 14 Answered in 1.8s

External support, 24/7

Customers ask, the genie answers from what your business knows, and hands over to a person when it matters.

  • Manual, FAQ and pricing, answered in your voice
  • After-hours web leads qualified and in your CRM
Customer support
Team-facing Private line, on site

"What's the torque on the wheel nuts for the 3.5 tonne trailer?"

160 Nm, then re-torque after the first 50 km.

From the workshop SOP, section 4 Answered in 1.6s

Internal support, your team's first call

The questions your team asks each other all day, answered from the handbook and SOPs on a private line.

  • Field teams ring for codes, parts and install steps
  • New hires ramp without burning a senior
Internal support
Product-facing QR on the pump

"How do I prime this thing?"

Fill the housing through the top port, close it, then run for 30 seconds with the outlet open.

From the installer guide, page 7 Answered in 1.7s

Put a genie on the product

A QR on the box or the machine. Customers ask the product itself, and it answers from the actual manual.

  • Install guide, owner manual and spec sheet
  • Update the source once, every customer gets it
Manufacturing
Talk to a live genie
The same questions

The same questions.
Two very different days

Every business answers the same questions all day. The only difference is whether they get answered the moment your customer asks, or whenever someone is free. Pick an industry and watch a day play out.

8am
12pm
5pm
11pm
2am
8am
8:00am
Today
9 to 5

One person, one call at a time. Everyone else waits, or walks.

5
waiting

  1. What oil does the 5-tonne digger take?

    10:15am

    Ringing

    Rang out. Your best tech was mid-job.

  2. Is the 19ft scissor lift free this weekend?

    1:30pm

    Waiting for a reply

    Unanswered 40 minutes. They rang a competitor.

  3. The compactor won't start. Fuel's full.

    5:47pm

    Asking out loud

    Voicemail. Nobody checks it till morning.

  4. Quote for a 20-tonne excavator, three weeks?

    11:02pm

    Arrived

    Sits in the inbox. Cold by the time you see it.

  5. What does the damage waiver actually cover?

    2:10am

    Arrived

    Sits in the inbox till 8am.

8:00am. Five to chase. Two already gone.

Gets heavier as you grow.

With a genie
24/7

Every question, every channel, answered the moment it is asked. In your voice.

5
handled

  1. What oil does the 5-tonne digger take?

    10:15am

    Ringing

    15W-40, 12 litres. Check it with the arm lowered.

    Solved on the phone line 1.6s · Logged against the machine

  2. Is the 19ft scissor lift free this weekend?

    1:30pm

    Waiting for a reply

    Two are free Saturday. Pick up from 7am, or delivery from $120.

    Solved in chat 1.9s · Availability checked live

  3. The compactor won't start. Fuel's full.

    5:47pm

    Asking out loud

    Check the kill switch is up and the choke is set. Sent you the 40-second video.

    Solved on voice 1.8s · Fault noted on the hire

  4. Quote for a 20-tonne excavator, three weeks?

    11:02pm

    Arrived

    Yes. Which site, and do you need an operator? Rates start at $2,150 a week.

    Solved on the website widget 2.0s · Lead qualified, in your CRM

  5. What does the damage waiver actually cover?

    2:10am

    Arrived

    Accidental damage up to $5,000. Not theft, not tyres. Page 4 of the hire terms.

    Solved by email 1.7s · Answered from your hire terms

8:00am. Five handled. Inbox empty.

50 a day or 5,000, handled the same way.

Talk to a live genie See pricing

One application. Every genie. Every conversation.

Watch what your Genies are doing the way you'd watch a team: conversations, knowledge, and insights, all in one place.

Explore more solutions, playbooks, and pricing.

Help Genie dashboard showing people helped, issues resolved, and hours saved
Help Genie inbox listing recent conversations with sentiment and satisfaction scores
Help Genie knowledge base with folders and documents the genies are trained on
Help Genie roster grid showing all of your genies

What your Genies did while you were away: people helped, issues resolved, hours saved.

Who it's for

Built for any business answering the same questions all day

It doesn't matter what you sell. If this is your day, a genie fits.

The same questions, asked over and over.

Customers reaching you across three different channels.

Not enough hours in the day to answer them all.

Nobody free to pick up after six.

That's a plumber, a car yard, a real estate office, a manufacturer, a hotel. Already built for:

Trades Automotive Marine Appliances Office Equipment Home Builders Travel & Hospitality Manufacturing Industrial Mining Real Estate Events
Explore all solutions

Talk to a live Help Genie

Don't take our word for it. The same genie that answers your customers will show you exactly how it sounds, what it knows, and where it hands over to your team.

Talk to a live genie

Or ring it: +64 9 886 4856

"My dishwasher is flashing E24. What does that mean?"

E24 is a drain fault. Pull the filter at the base, clear it, and run a rinse cycle. Page 31 of your manual.

Answered in 1.8 seconds, from your manual

Live now. Tap to talk.
Motorhome owner talking to the Wanderline genie on their phone at dusk, under the awning lights

Now we're talking.

Real-world support. Reinvented. One genie, every channel, in your voice, live within the hour.

Always There

Present day and night, on every channel your customers already use.

Always Evolving

Every conversation captured, analysed, and turned into your next best step.

Always On-Brand

Every response speaks in your voice, never a generic script.

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