Smeg

Smeg BCC01

Answers and step-by-step fixes from the official Smeg manual.

Which light is flashing or on?

• LED (21) flashing: Water tank missing or empty. The tank is not in place, or the water level is too low.
• LED (22) on: No coffee beans. The bean container is at or below the minimum level.
• LED (23) on: Grounds container full. The used coffee grounds container needs emptying.
• LED (23) flashing: Grounds container or drip tray missing. The grounds container or internal drip tray is missing or not fitted correctly.
• LED (24) flashing: Door open or brewing group missing. The access door is open or the brewing group is not fitted correctly.
• LED (24) on: Brewing group needs cleaning. The brewing group, its housing or the compartment around it needs a clean.
• LED (25) on: Descaling recommended. Scale has built up and a descaling cycle is strongly advised.
• LED (25) flashing: Descaling mandatory. The machine is blocked and will not dispense until it is descaled.
• All buttons flash simultaneously: Hydraulic circuit error. The machine detected a fault in the water circuit and tries to reset itself.
• Two beeps, both button LEDs turn off: General machine fault. The machine has detected a fault it cannot fix on its own.

Common problems

The machine won't turn on

1. Is the plug connected? Connect the plug to the power outlet.
2. Is the plug fully pushed in? Fully connect the plug to the machine.
3. Did you press the ON/OFF button? Press the button to start the machine.
4. Still nothing after pressing the button? The button itself may be faulty, so contact an authorised service centre.

It's on but won't make a drink

1. Is LED 21 on (tank alarm)? Make sure the tank is correctly assembled or fill with water, or rinse to remove scale residue.
2. Is LED 22 on (no coffee alarm)? Pour coffee beans into the container.
3. Is LED 23 steady (grounds container full)? Empty the grounds container with the machine switched on.
4. Is LED 24 flashing (brewing group alarm)? Make sure the brewing group is correctly assembled and the door is closed.

The machine stops while making a drink

1. Was the tank removed, or is the water low? Make sure the tank is correctly assembled or fill it with water.
2. Was the side door opened during dispensing? Close the side door again.
3. Is LED 21 off but water still seems missing? Scale inside the tank can give a wrong reading. Clean the tank thoroughly and run a descaling cycle if needed.
4. Did water get poured into the tank gap instead of the tank? Remove the tank and thoroughly dry its compartment.

The coffee is cold, weak or too slow

1. Were the cups pre-heated? Heat the cups by rinsing them with hot water first.
2. Is the coffee weak with little cream? The grind may be too coarse. Turn the knob counter-clockwise to tighten the grinders while they are running.
3. Did the machine run out of beans mid-brew? Fill the bean container and dispense coffee again.
4. Is the coffee coming out slowly or in drips? The grind may be too fine. Turn the knob clockwise to loosen the grinders, or clean the dispenser if it is clogged.

Step-by-step guides

Descale the machine

1. Place a container of at least 1.4 l under the dispenser.
2. Make sure the White program is selected.
3. Fill the tank to MAX with a water and descaler solution.
4. Press keys 20 and 18 together for at least 3 seconds to start.
5. Stay near the machine for the whole cycle.
6. Wait for the descaling part of the cycle to finish.
7. Fill the tank with clean water to MAX and press key 18 to rinse.
8. Wait for the rinse cycle to finish.

Clean the brewing group

1. With the machine on, press the lower part of the door until it releases and slide it out.
2. Press the two release clips on the sides of the brewing group and take it out.
3. Wash the brewing group under running water and dry it.
4. Clean the housing and duct with the supplied brush.
5. Dry all parts thoroughly before refitting them.
6. Refit the door, making sure it is positioned correctly.

Empty the coffee grounds container

1. Remove the drip tray.
2. Pull out the grounds container with its internal tray.
3. Empty the coffee grounds from the container.
4. Clean the container and tray with running water and neutral dish detergent.
5. Dry and reassemble the parts with the machine switched on.