Dyson

Dyson V11 Absolute

Answers and step-by-step fixes from the official Dyson manual.

What does the screen show?

• Low battery icon: Battery needs charging. The machine pulses three times and the screen shows a low battery icon to tell you it needs charging.
• Filter icon: Filter needs attention. This icon means the filter isn't fitted correctly or needs cleaning.
• Blockage icon: A blockage needs clearing. This icon means a blockage needs removing from your machine.
• Motor pulsing / cut-out: Automatic cut-out from a blockage. If a part becomes blocked the machine may cut out automatically, the motor pulses and the screen shows a blockage.

Common problems

Machine won't turn on or charge

1. Is the room too cold? The machine won't operate if the room is below 0°C (32°F).
2. Is it actually charging? The blue LEDs beside the battery should flash while charging.
3. Is the battery fully charged? The battery is charged when the display shows 100%.

Losing suction or weaker clean

1. Is the clear bin full? Empty the bin as soon as dirt reaches the MAX line, don't overfill it.
2. Is the filter dirty? Wash the filter at least once a month or whenever the machine alerts you.
3. Is there a blockage? A blocked part can trigger an automatic cut-out that reduces suction.

Machine stops or cuts out while cleaning

1. Has the automatic cut-out triggered? The machine has an automatic cut-out that stops it if a part becomes blocked.
2. Did the motor pulse and the screen show a blockage? This is how the machine tells you there is a blockage to clear.
3. Has it cooled down enough to check? Let the machine cool down before you start looking for blockages.

Screen shows a warning icon

1. Is it the filter icon? This appears when the filter isn't fitted correctly or needs cleaning.
2. Is it the blockage icon? This appears when a blockage needs removing from the machine.
3. Is it the low battery icon? This appears when the battery needs charging.

Step-by-step guides

Clear a blockage

1. Let the machine cool down before checking
2. Keep your finger off the power trigger while checking
3. Remove the clear bin and check the main body for a blockage
4. If the cleaner head is blocked, use a coin to unlock the fastener and slide the brush bar out to reach the obstruction
5. Replace the brush bar and tighten the fastener securely
6. Make sure all parts are refitted before using the machine again

Wash the filter unit

1. Twist the filter unit anticlockwise and pull it gently away from the machine
2. Tap the filter unit to remove excess dust before washing
3. Wash the pleated paper part first, holding it with the foam end facing down
4. Run water over the foam part and squeeze it gently to expel the dirt
5. Repeat washing both parts until the water runs clear
6. Shake out excess water and leave it to drain with the foam end facing up
7. Leave the filter unit to dry completely before refitting
8. Refit the filter by twisting it clockwise until it clicks into place

Clean the brush bar

1. Turn the cleaner head upside down
2. Use a coin to turn the end cap a quarter anticlockwise until it unlocks
3. Slide the brush bar out of the cleaner head
4. Remove any hair, carpet fibres or other debris from the brush bar
5. Slide the brush bar back into the cleaner head
6. Turn the end cap a quarter until it clicks into the locked position