Mine ready, every shift
A genie that triages breakdowns, captures safety reports, and handles parts and consumables calls across every shift and every site so your supervisors aren't the help desk.
Free to start · No card required
Your customers need support in many different ways. Help Genie covers them all.
It just handles it.
Talk to it. Out loud.
Ask it something awkward. It answers in about two seconds, in your voice, from what your business actually knows. No hold music, no menu tree, no "your call is important to us".
- Answers 50 callers at once, all with the same answers.
- Trained on your manuals, pricing, hours and stock.
- Hands over to a human the moment it should.
"Which wire goes to the blue terminal?"
Blue takes the neutral. Brown to live, green and yellow to earth. Page 12 of the install guide.
Answered in 1.8 seconds
Or type, if you would rather.
Same genie, same conversation, same knowledge. Not a second product, not a second knowledge base, not a second bill. It meets people however they turn up.
- Switch from voice mid-conversation. It keeps the thread.
- Reads back links, part numbers and steps you can copy.
- Same answers as the phone line, because it is the same genie.
Your number. Anywhere.
Bring the number you already advertise, or take a new one. Local or toll-free, provisioned in minutes, answered from the first ring.
The New Zealand line is live right now. Ring it and it picks up.
Would rather we rang you?
Some people do not want to type, and do not want to wait on hold. Leave a number and we ring you back, at a time that suits, about your business and what a genie would do in it.
- No queue, no hold, no form that goes nowhere.
- A real conversation about your setup, not a script.
- Or ring us first on +64 9 886 4856.
Point your phone at that.
The same genie opens in your hand. That is exactly what your customer does when they scan the sticker on the machine, the warranty card, or the back of the door. No app, no signup, no manual.
- Print it on anything you ship.
- Update the answers once. Every sticker in the field is current.
- The code never changes, so old print stays good.
One line, on your site.
Drop this in and the genie is on every page, branded to your site, answering before a visitor thinks about leaving. It is the live-chat widget you already pay monthly for, except nobody has to be at a desk.
<script
src="https://helpgenie.ai/widget.js"
data-genie="your-genie"
defer
></script> Every genie, in your pocket.
The app puts every genie you have built on your phone. Check what was asked overnight, listen back to a call, invite the team, hand access to anyone. Your customers can carry it too.
- See every conversation as it happens.
- Invite your team, share access with anyone.
- On iPhone and Android today.
Ask us anything. By email.
Type a real question, leave your address, and we will email you back. This is the same inbox your customers would be writing to, doing the same job.
- Reads, classifies and prioritises every email that arrives.
- Drafts the reply your team sends with one click.
- Nothing sits unanswered overnight.
Your manuals, but talkable.
Drop in the install guide, the spec sheet, the price list, the SOP, the FAQ nobody reads. The genie reads all of it and answers from it, so nobody has to go hunting through page 40 again.
- PDFs, docs, spreadsheets, your website, all of it.
- Unlimited knowledge base on every plan.
- Change the source once and every channel is current.
A support page of your own.
Every genie gets its own hosted page, live on the web from the day you build it. Put it on your invoices, your packaging, your email footer, your Google listing. It is a whole support site without a support site.
Nothing to host, nothing to maintain, nothing to redeploy when an answer changes.
See a live oneOne genie answers every call, chat, and message
Trained once on what your business knows, then it picks up on every channel and takes action in your systems.
Trained on everything you know
One genie
Trained on what your business knows. One source of truth.
Answering on every channel
And taking action in your systems
What your mining genie does
Three jobs, handled the moment a customer reaches out.
Breakdown & Downtime Response
Critical 24/7 response for equipment failures at the face, on the haul road, or in the plant
Parts & Consumables Ordering
Help crews reorder wear parts, bits, liners, belts, and consumables — even without a part number
Service & Shutdown Scheduling
Schedule preventive maintenance, major shutdowns, and inspections around production windows
“Our sites run around the clock and our phones have to keep up. Help Genie means a driller at 3 AM gets the same response as a day-shift supervisor — and nothing falls through the cracks.”
Your Site Never Stops
Night shift breakdowns, remote sites, weekend consumable runs, contractor callouts — your Genie handles it all with the urgency and discipline mining operations demand.
Always Responding
Breakdowns triaged and crews dispatched — at 3 AM or 3 PM.
Always Supplying
Parts and consumables identified, stocked, and on the next freight.
Always Protecting
Incidents captured, equipment locked out, HSEQ notified — instantly.
Want the detail?
Everything Help Genie does for mining
The challenges, the full application list, integrations, and FAQs — for when you want to dig in.
Challenges You Face
These are the problems your customers deal with every day — and what Help Genie solves.
Unplanned Downtime on Critical Assets
High ImpactA single haul truck, shovel, or mill failure can cost tens of thousands per hour in lost production
Remote Sites, Limited Coverage
High ImpactMines often operate in remote regions with thin after hours support and long response windows
Complex Parts & Consumables Sourcing
High ImpactThousands of SKUs across drill bits, liners, belts, picks, and OEM parts make accurate ordering hard
Safety Reporting Friction
High ImpactIncidents and near-misses go unreported when crews can't get through to the right person quickly
How Help Genie Solves It
From challenge to resolution — see exactly how Help Genie transforms your operations.
Unplanned equipment downtime
Deploy 24/7 breakdown triage Voice Genie with severity assessment and dispatch routing
Configure asset catalogue, severity matrix, and automatic notification to maintenance planners
Parts and consumables identification
Voice-guided parts lookup cross-referencing by equipment model, serial, and description
Integrate with parts catalogue and inventory system for live stock and ordering
Safety and near-miss capture
Structured intake Genie that logs incidents, tags equipment, and escalates to HSEQ leads
Configure incident categories, lockout flags, and safety-manager notifications
Applications
How businesses use Help Genie across departments
Breakdown & Downtime Response
Critical 24/7 response for equipment failures at the face, on the haul road, or in the plant
- 24/7 breakdown triage
- Severity-based prioritisation
- Technician and parts dispatch
- Reduce unplanned downtime
Parts & Consumables Ordering
Help crews reorder wear parts, bits, liners, belts, and consumables — even without a part number
- Cross-reference by equipment model
- Stock availability checks
- 24/7 order placement
- Site-delivery coordination
Service & Shutdown Scheduling
Schedule preventive maintenance, major shutdowns, and inspections around production windows
- Shutdown-window scheduling
- Multi-asset service coordination
- Planned maintenance reminders
- Reduce scheduling calls
Safety & Incident Intake
Capture safety incidents, near-misses, and hazard reports with structured data and auto-escalation
- 24/7 incident reporting
- Structured data capture
- Automatic escalation
- Compliance documentation
Shift & Contractor Coordination
Handle contractor callouts, shift swaps, and site access enquiries across multiple crews
- Contractor callout dispatch
- Site induction enquiries
- Shift coverage coordination
- Reduce supervisor interruptions
Technical & Specification Enquiries
Answer equipment, drill program, and consumable specification questions around the clock
- Instant spec lookups
- Drill program guidance
- Compatibility checks
- Documentation delivery
What Your Genie Can Do
Breakdown & Downtime Response
Critical asset failures cost tens of thousands per hour. Your Genie assesses severity, confirms site safety, and dispatches crews and parts — in minutes, not hours.
Parts & Consumables Sourcing
No part number? Your Genie works from the rig or asset, cross-references, confirms stock, and places the order — with site delivery coordinated for the next freight run.
Service & Shutdown Scheduling
Liner changes, belt inspections, pump rebuilds — your Genie books service work around production windows and sends reminders so scheduled shutdowns stay on track.
Safety & Incident Intake
Near-misses and incidents captured the moment they happen — with structured data, equipment lockout flags, and automatic escalation to HSEQ leads.
Connect Anything via Our API
One REST API with a typed TypeScript SDK, real-time webhooks, and embeddable widgets — your logic, our conversation engine.
32 Resources, One REST API
Typed responses, pagination, and filtering across every resource — agents, conversations, knowledge bases, and more.
Webhooks & Real-time Events
Subscribe to conversation events, lead captures, and status changes. Push data to your systems the moment it happens.
Embed Anywhere
Drop a genie widget into any website, app, or kiosk with a single script tag or iframe.
Works with your existing tools
AI agent compatible
Our API is designed to work with the latest AI coding tools and agent frameworks. Build, extend, and automate Help Genie with the tools you already use.
Get your API key and start building in minutes
See What a Voice Genie Can Do
Tap any genie to try a live voice demo — or build your own in one click. Every genie is fully customisable to your business, your voice, and your workflow.
A genie that triages breakdowns, captures safety reports, and handles parts and consumables calls across every shift and every site so your supervisors aren't the help desk.
Common Questions
01Can the genie handle remote sites with poor phone reception?
Yes. Genies pick up calls that route through your existing line, so whether crews call from site satellite, UHF patch-through, or mobile, the intake is consistent. Structured data capture means partial calls still produce actionable records.
02Does it work for contractors as well as direct employees?
Absolutely. Many mining customers deploy genies specifically to handle contractor callouts, induction enquiries, and cross-crew coordination — where the volume is highest and the supervisors are stretched thin.
03How does it integrate with our maintenance and HSEQ systems?
Help Genie integrates with leading ERP, CMMS, and HSEQ platforms including SAP, Pronto, MineStar, and INX. Breakdown tickets, parts orders, and incident records flow straight into your existing workflow.
04Can I customize how my Genie speaks and acts?
Absolutely. Choose from dozens of natural-sounding voices, set the tone — professional, friendly, or somewhere in between — define personality traits that match your brand, and customize greetings and conversation style.
05How do I add knowledge and keep it updated?
Upload PDFs, docs, or paste text directly — your Genie learns your business instantly. Update anytime and changes apply immediately. No technical skills required.
06How do I access my lead information?
Your way. View a real-time dashboard with all conversation details, get instant SMS alerts for new leads, receive email summaries with full transcripts, or export data anytime you need it.
07Can I transfer calls to a human?
Yes. Define what triggers a transfer, route to specific team members or departments, set up on-call schedules, and enjoy warm handoffs with full context provided.
08Can I use my existing business phone number?
Yes. Your customers call the same number they always have. Help Genie integrates seamlessly with your current phone system — no need to change your business cards or website.
09Can I create a new phone number?
Easily. Pick from thousands of available local or toll-free numbers. Your new number is active in minutes — perfect for new campaigns or locations.
10Can I be more present for my customers?
Absolutely. Generate QR codes that connect straight to your Genie, create stickers for storefronts, vehicles, or handouts, embed links in emails and signatures, and place your Genie anywhere your customers might need help.
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Explore Other Industries
See how Help Genie transforms customer service across industries