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Yes, Help Genie can be configured with information about all the products and systems installed in your homes, regardless of manufacturer. It provides unified support across HVAC, appliances, smart home devices, and more.

The Genie understands your warranty structure and automatically determines which vendor or trade partner handles each type of issue. It can initiate service requests directly with the appropriate party.

Absolutely. The Genie guides homeowners through troubleshooting steps first, and if the issue requires a service visit, it can schedule appointments with your preferred service providers or trade partners.

Absolutely. Choose from dozens of natural-sounding voices, set the tone — professional, friendly, or somewhere in between — define personality traits that match your brand, and customize greetings and conversation style.

Upload PDFs, docs, or paste text directly — your Genie learns your business instantly. Update anytime and changes apply immediately. No technical skills required.

Your way. View a real-time dashboard with all conversation details, get instant SMS alerts for new leads, receive email summaries with full transcripts, or export data anytime you need it.

Yes. Define what triggers a transfer, route to specific team members or departments, set up on-call schedules, and enjoy warm handoffs with full context provided.

Yes. Your customers call the same number they always have. Help Genie integrates seamlessly with your current phone system — no need to change your business cards or website.

Easily. Pick from thousands of available local or toll-free numbers. Your new number is active in minutes — perfect for new campaigns or locations.

Absolutely. Generate QR codes that connect straight to your Genie, create stickers for storefronts, vehicles, or handouts, embed links in emails and signatures, and place your Genie anywhere your customers might need help.