Mining in a real work moment
Mining

Mine ready, every shift

A genie that triages breakdowns, captures safety reports, and handles parts and consumables calls across every shift and every site so your supervisors aren't the help desk.

Answers every call & chat Books & schedules 24/7 Captures every lead

Free to start · No card required

Built for
Mining
24/7
Always answering
Zero
Missed calls
0
Languages spoken

Your customers need support in many different ways. Help Genie covers them all.

It just handles it.

Talk to it. Out loud.

Ask it something awkward. It answers in about two seconds, in your voice, from what your business actually knows. No hold music, no menu tree, no "your call is important to us".

  • Answers 50 callers at once, all with the same answers.
  • Trained on your manuals, pricing, hours and stock.
  • Hands over to a human the moment it should.
Talk to a genie

"Which wire goes to the blue terminal?"

Blue takes the neutral. Brown to live, green and yellow to earth. Page 12 of the install guide.

Answered in 1.8 seconds

How it works

One genie answers every call, chat, and message

Trained once on what your business knows, then it picks up on every channel and takes action in your systems.

Trained on everything you know

ManualsFAQsSpreadsheetsWebsiteSOPsPricing
The Help Genie mascot

One genie

Trained on what your business knows. One source of truth.

Answering on every channel

VoiceChatPhoneQR codesWebsiteMobileEmail

And taking action in your systems

Capture the lead Email your team Transfer to a person Send the customer a recap Flag what it could not answer

What your mining genie does

Three jobs, handled the moment a customer reaches out.

01

Breakdown & Downtime Response

Critical 24/7 response for equipment failures at the face, on the haul road, or in the plant

02

Parts & Consumables Ordering

Help crews reorder wear parts, bits, liners, belts, and consumables — even without a part number

03

Service & Shutdown Requests

Take preventive maintenance, shutdown, and inspection requests around production windows

Your Site Never Stops

Night shift breakdowns, remote sites, weekend consumable runs, contractor callouts — your Genie handles it all with the urgency and discipline mining operations demand.

Always Responding

Breakdowns triaged and your crew alerted, at 3 AM or 3 PM.

Always Supplying

Parts and consumables identified and ordered through your team for the next freight.

Always Protecting

Incidents captured, lockouts flagged, HSEQ notified instantly.

Want the detail?

Everything Help Genie does for mining

The challenges, the full application list, integrations, and FAQs — for when you want to dig in.

Common Challenges

Challenges You Face

These are the problems your customers deal with every day — and what Help Genie solves.

Unplanned Downtime on Critical Assets

High Impact

A single haul truck, shovel, or mill failure can cost tens of thousands per hour in lost production

Production outputRevenue impactContract penalties

Remote Sites, Limited Coverage

High Impact

Mines often operate in remote regions with thin after hours support and long response windows

Response timeCrew safetyOperational continuity

Complex Parts & Consumables Sourcing

High Impact

Thousands of SKUs across drill bits, liners, belts, picks, and OEM parts make accurate ordering hard

Order accuracyInventory costsDowntime risk

Safety Reporting Friction

High Impact

Incidents and near-misses go unreported when crews can't get through to the right person quickly

Regulatory complianceSafety cultureIncident prevention
Solutions

How Help Genie Solves It

From challenge to resolution — see exactly how Help Genie transforms your operations.

1
Challenge Solution

Unplanned equipment downtime

Deploy 24/7 breakdown triage Voice genie with severity assessment and urgent alerts

Configure asset catalogue, severity matrix, and automatic notification to maintenance planners

Faster initial response on critical assets Better prioritisation across concurrent faults Less production time lost
2
Challenge Solution

Parts and consumables identification

Voice-guided parts lookup cross-referencing by equipment model, serial, and description

Load your parts catalogue into the genie's knowledge and capture orders for your team

Lower return rates from mis-ordered parts 24/7 ordering for remote sites Reduced buyer-desk call volume
3
Challenge Solution

Safety and near-miss capture

Structured intake Genie that logs incidents, tags equipment, and escalates to HSEQ leads

Configure incident categories, lockout flags, and safety-manager notifications

Higher near-miss reporting rates Faster hazard containment Audit-ready compliance records
Applications

Applications

How businesses use Help Genie across departments

Maintenance

Breakdown & Downtime Response

Critical 24/7 response for equipment failures at the face, on the haul road, or in the plant

  • 24/7 breakdown triage
  • Severity-based prioritisation
  • Details ready for technician and parts dispatch
  • Reduce unplanned downtime
Parts

Parts & Consumables Ordering

Help crews reorder wear parts, bits, liners, belts, and consumables — even without a part number

  • Cross-reference by equipment model
  • Stock availability checks
  • 24/7 order capture
  • Site-delivery coordination
Service

Service & Shutdown Requests

Take preventive maintenance, shutdown, and inspection requests around production windows

  • Shutdown windows captured
  • Multi-asset service coordination
  • Planned maintenance questions answered
  • Reduce scheduling calls
HSEQ

Safety & Incident Intake

Capture safety incidents, near-misses, and hazard reports with structured data and auto-escalation

  • 24/7 incident reporting
  • Structured data capture
  • Automatic escalation
  • Compliance documentation
Operations

Shift & Contractor Coordination

Handle contractor callouts, shift swaps, and site access enquiries across multiple crews

  • Contractor callout requests
  • Site induction enquiries
  • Shift coverage coordination
  • Reduce supervisor interruptions
Technical Support

Technical & Specification Enquiries

Answer equipment, drill program, and consumable specification questions around the clock

  • Instant spec lookups
  • Drill program guidance
  • Compatibility checks
  • Documentation delivery
Use Cases

What Your Genie Can Do

Breakdown & Downtime Response

Breakdown & Downtime Response

Critical asset failures cost tens of thousands per hour. Your genie assesses severity, confirms site safety, and alerts your maintenance team by email, in minutes, not hours.

Severity-based prioritisation Safety-first intake on every call Urgent jobs flagged for mobile maintenance Faster response on production-stopping faults
Parts & Consumables Sourcing

Parts & Consumables Sourcing

No part number? Your genie works from the rig or asset, cross-references your parts catalogue, and captures the order for your team, with the site and delivery details ready for the next freight run.

Cross-reference by equipment model Real-time stock availability Overnight and expedited delivery Account-based pricing applied
Service & Shutdown Requests

Service & Shutdown Requests

Liner changes, belt inspections, pump rebuilds: your genie takes service requests with the production window and sends them to your planners, so scheduled shutdowns stay on track.

Shutdown windows captured Multi-asset service coordination PM intervals explained Compliance documentation tracked
Safety & Incident Intake

Safety & Incident Intake

Near-misses and incidents captured the moment they happen — with structured data, equipment lockout flags, and automatic escalation to HSEQ leads.

24/7 incident reporting Structured data capture Equipment lockout flagging HSEQ manager auto-notification
API & Integrations

Connect Anything via Our API

One REST API for your own systems and an embeddable widget for any site. Your logic, our conversation engine.

{}
Live

One REST API

Manage genies, knowledge and leads from your own code with an API key.

$ curl api.helpgenie.ai/v1/agents
Every conversation

Leads, Ready to Use

Every conversation becomes a lead with the transcript, a summary and the contact details, and your team gets an email.

1 line of code

Embed Anywhere

Drop a genie widget into any website, app, or kiosk with a single script tag or iframe.

<script src="helpgenie.ai/embed.js" />

AI agent compatible

New

Our API is designed to work with the latest AI coding tools and agent frameworks. Build, extend, and automate Help Genie with the tools you already use.

Cursor logo
Cursor
AI IDE
Claude logo
Claude
AI Agent
OpenAI logo
OpenAI
AI Platform
GitHub Copilot logo
GitHub Copilot
AI Coding
Windsurf logo
Windsurf
AI IDE
Vercel v0 logo
Vercel v0
AI Builder

Get your API key and start building in minutes

Voice Genies

See What a Voice Genie Can Do

Tap any genie to try a live voice demo — or build your own in one click. Every genie is fully customisable to your business, your voice, and your workflow.

Popular
Support Mining support

A genie that triages breakdowns, captures safety reports, and handles parts and consumables calls across every shift and every site so your supervisors aren't the help desk.

FAQ

Common Questions

01Can the genie handle remote sites with poor phone reception?

Yes. Genies pick up calls that route through your existing line, so whether crews call from site satellite, UHF patch-through, or mobile, the intake is consistent. Structured data capture means partial calls still produce actionable records.

02Does it work for contractors as well as direct employees?

Absolutely. Many mining customers deploy genies specifically to handle contractor callouts, induction enquiries, and cross-crew coordination — where the volume is highest and the supervisors are stretched thin.

03How does it integrate with our maintenance and HSEQ systems?

Not as a live connection today. Every breakdown, parts order and incident becomes a lead with the transcript, a summary and the contact details, and the right team gets an email. A developer API (hg_live_ keys) is there for your own systems.

04Can I customize how my Genie speaks and acts?

Absolutely. Choose from dozens of natural-sounding voices, set the tone — professional, friendly, or somewhere in between — define personality traits that match your brand, and customize greetings and conversation style.

05How do I add knowledge and keep it updated?

Upload PDFs, docs, or paste text directly — your Genie learns your business instantly. Update anytime and changes apply immediately. No technical skills required.

06How do I access my lead information?

Every conversation shows up in your dashboard as a lead, with the transcript, a summary and the contact details. Your team can get an email for every conversation, a daily or weekly digest, or only the ones that need a person.

07Can I transfer calls to a human?

Yes. When a caller asks for a person, your genie transfers them to the staff number you choose. The summary and transcript follow by email.

08Can I use my existing business phone number?

Yes. Your customers call the same number they always have. Forward it to your genie or move it across to Help Genie, so there is no need to change your business cards or website.

09Can I create a new phone number?

Yes. Pick a local number in the US, Canada, the UK, Australia or New Zealand. Most numbers are live in minutes, which suits new campaigns or locations.

10Can I be more present for my customers?

Absolutely. Generate QR codes that connect straight to your Genie, create stickers for storefronts, vehicles, or handouts, embed links in emails and signatures, and place your Genie anywhere your customers might need help.