Mine ready, every shift
A genie that triages breakdowns, captures safety reports, and handles parts and consumables calls across every shift and every site so your supervisors aren't the help desk.
Free to start · No card required
Your customers need support in many different ways. Help Genie covers them all.
It just handles it.
Talk to it. Out loud.
Ask it something awkward. It answers in about two seconds, in your voice, from what your business actually knows. No hold music, no menu tree, no "your call is important to us".
- Answers 50 callers at once, all with the same answers.
- Trained on your manuals, pricing, hours and stock.
- Hands over to a human the moment it should.
"Which wire goes to the blue terminal?"
Blue takes the neutral. Brown to live, green and yellow to earth. Page 12 of the install guide.
Answered in 1.8 seconds
Or type, if you would rather.
Same genie, same conversation, same knowledge. Not a second product, not a second knowledge base, not a second bill. It meets people however they turn up.
- Switch from voice mid-conversation. It keeps the thread.
- Reads back links, part numbers and steps you can copy.
- Same answers as the phone line, because it is the same genie.
Your number. Anywhere.
Bring the number you already advertise, or take a new local one in the US, Canada, the UK, Australia or New Zealand, answered from the first ring.
The New Zealand line is live right now. Ring it and it picks up.
Would rather we rang you?
Some people do not want to type, and do not want to wait on hold. Leave a number and we ring you back, at a time that suits, about your business and what a genie would do in it.
- No queue, no hold, no form that goes nowhere.
- A real conversation about your setup, not a script.
- Or ring us first on +64 9 886 4856.
Point your phone at that.
The same genie opens in your hand. That is exactly what your customer does when they scan the sticker on the machine, the warranty card, or the back of the door. No app, no signup, no manual.
- Print it on anything you ship.
- Update the answers once. Every sticker in the field is current.
- The code never changes, so old print stays good.
One line, on your site.
Drop this in and the genie is on every page, branded to your site, answering before a visitor thinks about leaving. It is the live-chat widget you already pay monthly for, except nobody has to be at a desk.
<script
src="https://helpgenie.ai/widget.js"
data-genie="your-genie"
defer
></script> Every genie, in your pocket.
The app puts every genie you have built on your phone. Check what was asked overnight, listen back to a call, invite the team, hand access to anyone. Your customers can carry it too.
- See every conversation as it happens.
- Invite your team, share access with anyone.
- On iPhone and Android today.
Ask us anything. By email.
Type a real question, leave your address, and we will email you back. This is the same inbox your customers would be writing to, doing the same job.
- Reads, classifies and prioritises every email that arrives.
- Drafts the reply your team sends with one click.
- Nothing sits unanswered overnight.
Your manuals, but talkable.
Drop in the install guide, the spec sheet, the price list, the SOP, the FAQ nobody reads. The genie reads all of it and answers from it, so nobody has to go hunting through page 40 again.
- PDFs, docs, spreadsheets, your website, all of it.
- Unlimited knowledge base on every plan.
- Change the source once and every channel is current.
A support page of your own.
Every genie gets its own hosted page, live on the web from the day you build it. Put it on your invoices, your packaging, your email footer, your Google listing. It is a whole support site without a support site.
Nothing to host, nothing to maintain, nothing to redeploy when an answer changes.
See a live oneOne genie answers every call, chat, and message
Trained once on what your business knows, then it picks up on every channel and takes action in your systems.
Trained on everything you know
One genie
Trained on what your business knows. One source of truth.
Answering on every channel
And taking action in your systems
What your mining genie does
Three jobs, handled the moment a customer reaches out.
Breakdown & Downtime Response
Critical 24/7 response for equipment failures at the face, on the haul road, or in the plant
Parts & Consumables Ordering
Help crews reorder wear parts, bits, liners, belts, and consumables — even without a part number
Service & Shutdown Requests
Take preventive maintenance, shutdown, and inspection requests around production windows
Your Site Never Stops
Night shift breakdowns, remote sites, weekend consumable runs, contractor callouts — your Genie handles it all with the urgency and discipline mining operations demand.
Always Responding
Breakdowns triaged and your crew alerted, at 3 AM or 3 PM.
Always Supplying
Parts and consumables identified and ordered through your team for the next freight.
Always Protecting
Incidents captured, lockouts flagged, HSEQ notified instantly.
Want the detail?
Everything Help Genie does for mining
The challenges, the full application list, integrations, and FAQs — for when you want to dig in.
Challenges You Face
These are the problems your customers deal with every day — and what Help Genie solves.
Unplanned Downtime on Critical Assets
High ImpactA single haul truck, shovel, or mill failure can cost tens of thousands per hour in lost production
Remote Sites, Limited Coverage
High ImpactMines often operate in remote regions with thin after hours support and long response windows
Complex Parts & Consumables Sourcing
High ImpactThousands of SKUs across drill bits, liners, belts, picks, and OEM parts make accurate ordering hard
Safety Reporting Friction
High ImpactIncidents and near-misses go unreported when crews can't get through to the right person quickly
How Help Genie Solves It
From challenge to resolution — see exactly how Help Genie transforms your operations.
Unplanned equipment downtime
Deploy 24/7 breakdown triage Voice genie with severity assessment and urgent alerts
Configure asset catalogue, severity matrix, and automatic notification to maintenance planners
Parts and consumables identification
Voice-guided parts lookup cross-referencing by equipment model, serial, and description
Load your parts catalogue into the genie's knowledge and capture orders for your team
Safety and near-miss capture
Structured intake Genie that logs incidents, tags equipment, and escalates to HSEQ leads
Configure incident categories, lockout flags, and safety-manager notifications
Applications
How businesses use Help Genie across departments
Breakdown & Downtime Response
Critical 24/7 response for equipment failures at the face, on the haul road, or in the plant
- 24/7 breakdown triage
- Severity-based prioritisation
- Details ready for technician and parts dispatch
- Reduce unplanned downtime
Parts & Consumables Ordering
Help crews reorder wear parts, bits, liners, belts, and consumables — even without a part number
- Cross-reference by equipment model
- Stock availability checks
- 24/7 order capture
- Site-delivery coordination
Service & Shutdown Requests
Take preventive maintenance, shutdown, and inspection requests around production windows
- Shutdown windows captured
- Multi-asset service coordination
- Planned maintenance questions answered
- Reduce scheduling calls
Safety & Incident Intake
Capture safety incidents, near-misses, and hazard reports with structured data and auto-escalation
- 24/7 incident reporting
- Structured data capture
- Automatic escalation
- Compliance documentation
Shift & Contractor Coordination
Handle contractor callouts, shift swaps, and site access enquiries across multiple crews
- Contractor callout requests
- Site induction enquiries
- Shift coverage coordination
- Reduce supervisor interruptions
Technical & Specification Enquiries
Answer equipment, drill program, and consumable specification questions around the clock
- Instant spec lookups
- Drill program guidance
- Compatibility checks
- Documentation delivery
What Your Genie Can Do
Breakdown & Downtime Response
Critical asset failures cost tens of thousands per hour. Your genie assesses severity, confirms site safety, and alerts your maintenance team by email, in minutes, not hours.
Parts & Consumables Sourcing
No part number? Your genie works from the rig or asset, cross-references your parts catalogue, and captures the order for your team, with the site and delivery details ready for the next freight run.
Service & Shutdown Requests
Liner changes, belt inspections, pump rebuilds: your genie takes service requests with the production window and sends them to your planners, so scheduled shutdowns stay on track.
Safety & Incident Intake
Near-misses and incidents captured the moment they happen — with structured data, equipment lockout flags, and automatic escalation to HSEQ leads.
Connect Anything via Our API
One REST API for your own systems and an embeddable widget for any site. Your logic, our conversation engine.
One REST API
Manage genies, knowledge and leads from your own code with an API key.
Leads, Ready to Use
Every conversation becomes a lead with the transcript, a summary and the contact details, and your team gets an email.
Embed Anywhere
Drop a genie widget into any website, app, or kiosk with a single script tag or iframe.
AI agent compatible
Our API is designed to work with the latest AI coding tools and agent frameworks. Build, extend, and automate Help Genie with the tools you already use.
Get your API key and start building in minutes
See What a Voice Genie Can Do
Tap any genie to try a live voice demo — or build your own in one click. Every genie is fully customisable to your business, your voice, and your workflow.
A genie that triages breakdowns, captures safety reports, and handles parts and consumables calls across every shift and every site so your supervisors aren't the help desk.
Common Questions
01Can the genie handle remote sites with poor phone reception?
Yes. Genies pick up calls that route through your existing line, so whether crews call from site satellite, UHF patch-through, or mobile, the intake is consistent. Structured data capture means partial calls still produce actionable records.
02Does it work for contractors as well as direct employees?
Absolutely. Many mining customers deploy genies specifically to handle contractor callouts, induction enquiries, and cross-crew coordination — where the volume is highest and the supervisors are stretched thin.
03How does it integrate with our maintenance and HSEQ systems?
Not as a live connection today. Every breakdown, parts order and incident becomes a lead with the transcript, a summary and the contact details, and the right team gets an email. A developer API (hg_live_ keys) is there for your own systems.
04Can I customize how my Genie speaks and acts?
Absolutely. Choose from dozens of natural-sounding voices, set the tone — professional, friendly, or somewhere in between — define personality traits that match your brand, and customize greetings and conversation style.
05How do I add knowledge and keep it updated?
Upload PDFs, docs, or paste text directly — your Genie learns your business instantly. Update anytime and changes apply immediately. No technical skills required.
06How do I access my lead information?
Every conversation shows up in your dashboard as a lead, with the transcript, a summary and the contact details. Your team can get an email for every conversation, a daily or weekly digest, or only the ones that need a person.
07Can I transfer calls to a human?
Yes. When a caller asks for a person, your genie transfers them to the staff number you choose. The summary and transcript follow by email.
08Can I use my existing business phone number?
Yes. Your customers call the same number they always have. Forward it to your genie or move it across to Help Genie, so there is no need to change your business cards or website.
09Can I create a new phone number?
Yes. Pick a local number in the US, Canada, the UK, Australia or New Zealand. Most numbers are live in minutes, which suits new campaigns or locations.
10Can I be more present for my customers?
Absolutely. Generate QR codes that connect straight to your Genie, create stickers for storefronts, vehicles, or handouts, embed links in emails and signatures, and place your Genie anywhere your customers might need help.
Related Resources
How a Genie Answers the 2am Mining Haul Truck Question on the Pit Floor
An apprentice fitter needs a torque spec at 2am. No one's close. A voice AI genie on the haul truck answers in seconds. Here's how it works.
Help Genie Mail vs Shared Inbox and Help Desk Tools (2026)
A plain shared inbox, a ticketing help desk with an AI add-on, or Help Genie Mail. An honest look at which one fits a product business support inbox.
AI Follow-Up Calls vs Email Surveys vs Staff Call-Backs (2026)
Three honest ways to check in with customers after a sale, install or service visit, compared on reach, staff time, consistency and compliance.
Where Is My Order? A Genie That Checks Order Status Mid-Call
Parts suppliers field endless where is my order calls. See a genie check status live with Help Genie Sync, then log the call to your CRM and alert Slack.
Help Genie Sync vs Zapier and Make for Connecting Your Genie
Zapier and Make connect apps when events fire. Help Genie Sync connects your genie to live data mid-call. See where each fits and why teams use both.
Help Genie Mail vs AI Email Drafting Add-Ons
How Help Genie Mail compares to generic AI writing helpers for support email. Honest about when each tool earns its place.
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