Cookie Policy

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our services.

1. How We Use Cookies

Help Genie uses cookies and similar tracking technologies to:

• Keep you signed in to your account
• Remember your preferences and settings
• Understand how you use our platform to improve our services
• Analyze traffic and usage patterns
• Protect against fraud and enhance security
• Deliver personalized content and features

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled.

• Authentication: Keep you logged in during your session
• Security: Detect and prevent fraudulent activity
• Load Balancing: Distribute traffic across our servers

2.2 Functional Cookies

These cookies enable enhanced functionality and personalization.

• Preferences: Remember your language, region, and display settings
• User Interface: Store layout and customization choices
• Feature Access: Enable specific features you've activated

2.3 Analytics Cookies

These cookies help us understand how visitors interact with our website.

• Usage Analytics: Track pages visited and features used
• Performance Monitoring: Identify errors and performance issues
• User Behavior: Understand how users navigate and interact

2.4 Marketing Cookies

These cookies are used to deliver relevant advertisements and track campaign effectiveness.

• Ad Targeting: Show you relevant ads based on your interests
• Campaign Tracking: Measure the effectiveness of our marketing
• Retargeting: Show ads to users who have visited our website

3. Third-Party Cookies

We use services from trusted third parties that may set their own cookies:

• Supabase: Authentication and database services
• Stripe: Payment processing and billing
• Google Analytics: Website analytics and performance tracking
• Intercom/Support Tools: Customer support and chat services

These third parties have their own privacy policies governing their use of cookies. We encourage you to review their policies.

4. Cookie Duration

Cookies may be:

• Session Cookies: Temporary cookies that expire when you close your browser
• Persistent Cookies: Cookies that remain on your device for a set period or until manually deleted

5. Managing Your Cookie Preferences

You have several options to control and manage cookies:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• Block all cookies
• Allow only first-party cookies
• Delete cookies after each browsing session
• Receive notifications when cookies are set

Browser-Specific Instructions

• Chrome: Cookie settings
• Firefox: Cookie settings
• Safari: Cookie settings
• Edge: Cookie settings

6. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) signal. Currently, there is no industry standard for how to respond to DNT signals. We do not currently respond to DNT signals, but we respect your privacy choices and provide other methods to control tracking as described in this policy.

7. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our practices. We will post any changes on this page and update the "Last Updated" date. We encourage you to review this policy periodically.

8. More Information

For more information about how we handle your data, please review our Privacy Policy.

If you have questions about our use of cookies, please contact us:

• By email: privacy@helpgenie.com
• By visiting our support page: helpgenie.ai/contact