Capture More Job Calls
Voice Genies that book appointments and capture leads while you're on the job
Free to start · No card required
Your customers need support in many different ways. Help Genie covers them all.
It just handles it.
Talk to it. Out loud.
Ask it something awkward. It answers in about two seconds, in your voice, from what your business actually knows. No hold music, no menu tree, no "your call is important to us".
- Answers 50 callers at once, all with the same answers.
- Trained on your manuals, pricing, hours and stock.
- Hands over to a human the moment it should.
"Which wire goes to the blue terminal?"
Blue takes the neutral. Brown to live, green and yellow to earth. Page 12 of the install guide.
Answered in 1.8 seconds
Or type, if you would rather.
Same genie, same conversation, same knowledge. Not a second product, not a second knowledge base, not a second bill. It meets people however they turn up.
- Switch from voice mid-conversation. It keeps the thread.
- Reads back links, part numbers and steps you can copy.
- Same answers as the phone line, because it is the same genie.
Your number. Anywhere.
Bring the number you already advertise, or take a new one. Local or toll-free, provisioned in minutes, answered from the first ring.
The New Zealand line is live right now. Ring it and it picks up.
Would rather we rang you?
Some people do not want to type, and do not want to wait on hold. Leave a number and we ring you back, at a time that suits, about your business and what a genie would do in it.
- No queue, no hold, no form that goes nowhere.
- A real conversation about your setup, not a script.
- Or ring us first on +64 9 886 4856.
Point your phone at that.
The same genie opens in your hand. That is exactly what your customer does when they scan the sticker on the machine, the warranty card, or the back of the door. No app, no signup, no manual.
- Print it on anything you ship.
- Update the answers once. Every sticker in the field is current.
- The code never changes, so old print stays good.
One line, on your site.
Drop this in and the genie is on every page, branded to your site, answering before a visitor thinks about leaving. It is the live-chat widget you already pay monthly for, except nobody has to be at a desk.
<script
src="https://helpgenie.ai/widget.js"
data-genie="your-genie"
defer
></script> Every genie, in your pocket.
The app puts every genie you have built on your phone. Check what was asked overnight, listen back to a call, invite the team, hand access to anyone. Your customers can carry it too.
- See every conversation as it happens.
- Invite your team, share access with anyone.
- On iPhone and Android today.
Ask us anything. By email.
Type a real question, leave your address, and we will email you back. This is the same inbox your customers would be writing to, doing the same job.
- Reads, classifies and prioritises every email that arrives.
- Drafts the reply your team sends with one click.
- Nothing sits unanswered overnight.
Your manuals, but talkable.
Drop in the install guide, the spec sheet, the price list, the SOP, the FAQ nobody reads. The genie reads all of it and answers from it, so nobody has to go hunting through page 40 again.
- PDFs, docs, spreadsheets, your website, all of it.
- Unlimited knowledge base on every plan.
- Change the source once and every channel is current.
A support page of your own.
Every genie gets its own hosted page, live on the web from the day you build it. Put it on your invoices, your packaging, your email footer, your Google listing. It is a whole support site without a support site.
Nothing to host, nothing to maintain, nothing to redeploy when an answer changes.
See a live oneOne genie answers every call, chat, and message
Trained once on what your business knows, then it picks up on every channel and takes action in your systems.
Trained on everything you know
One genie
Trained on what your business knows. One source of truth.
Answering on every channel
And taking action in your systems
What your trades genie does
Three jobs, handled the moment a customer reaches out.
Emergency Call Handling
Capture and triage emergency service calls 24/7
Appointment Scheduling
Let customers book service appointments around the clock
Quote Request Capture
Capture project details and quote requests from potential customers
“I used to stress about missing calls while I was elbow-deep in a repair. Now Help Genie handles everything professionally and I come out of a job to see appointments already booked. It's like having a full-time receptionist for a fraction of the cost.”
Your Phones Ring. Your Genie Answers.
While you're on the job site, your Genie can capture lead details, triage emergencies, and offer appointments from connected availability.
Always Answering
Calls can be answered professionally while you're on a roof or under a house.
Always Dispatching
Emergencies are triaged and routed using your configured on-call rules.
Always Booking
Jobs are offered from connected calendar availability to reduce booking conflicts and phone tag.
Want the detail?
Everything Help Genie does for trades
The challenges, the full application list, integrations, and FAQs — for when you want to dig in.
Challenges You Face
These are the problems your customers deal with every day — and what Help Genie solves.
Missing Calls While Working
High ImpactTrade professionals can't answer phones while on job sites, leading to lost business
After-Hours Emergencies
High ImpactPlumbing leaks, HVAC failures, and electrical issues don't wait for business hours
Scheduling Chaos
Managing appointments across multiple technicians and locations is complex
Inconsistent Customer Experience
Call handling varies when different people answer, affecting professionalism
How Help Genie Solves It
From challenge to resolution — see exactly how Help Genie transforms your operations.
Missing calls on job sites
Deploy a Voice Genie to answer calls professionally while staff are unavailable
Forward business line to Help Genie when unavailable
After-hours emergency coverage
24/7 emergency call triage and dispatch
Configure emergency keywords and escalation procedures
Appointment scheduling burden
Self-service appointment booking with calendar integration
Connect to business calendar and configure availability
One genie runs five workflows
Every trades business runs the same five call and chat workflows. A voice AI genie handles all of them 24/7, and hands off to you when it should.
Trained on everything you know
One genie
Trained on what your business knows. One source of truth.
Answering on every channel
And taking action in your systems
Get the Trades voice AI playbook
The five workflows, the knowledge-base checklist, and the copy-this Genie brief. One email.
No spam. Just the playbook and the occasional voice AI tip. Unsubscribe anytime.
Applications
How businesses use Help Genie across departments
Emergency Call Handling
Capture and triage emergency service calls 24/7
- 24/7 emergency response
- Priority call routing
- Capture urgent job details
- Capture emergency call details while staff are unavailable
Appointment Scheduling
Let customers book service appointments around the clock
- Self-service booking 24/7
- Automatic calendar sync
- Confirmation and reminders
- Send confirmations and reminders to help reduce no-shows
Quote Request Capture
Capture project details and quote requests from potential customers
- Capture leads after hours
- Gather project scope upfront
- Service area verification
- Qualify jobs before callbacks
Plumbing Services
Handle plumbing emergencies, drain cleaning, and water heater inquiries
- Emergency leak response
- Drain cleaning scheduling
- Water heater service calls
- Capture bathroom/kitchen remodel leads
HVAC Services
Manage heating and cooling emergencies, maintenance, and installations
- No-heat/no-cool emergency handling
- Seasonal maintenance scheduling
- System replacement quotes
- Filter change reminders
Electrical Services
Handle electrical emergencies, panel upgrades, and installation requests
- Power outage response
- Panel upgrade inquiries
- EV charger installation leads
- Safety inspection scheduling
What Your Genie Can Do
Emergency Call Triage
Burst pipes, no heat, electrical sparking — your Genie assesses urgency and routes the request using configured escalation rules.
Job Booking & Scheduling
Customers book service calls while you're elbow-deep in a repair. Your Genie checks availability and confirms appointments.
Quote Request Capture
Capture project lead details and configured scope information to reduce phone tag before quoting.
After-Hours Lead Capture
Homeowners search for help at night and on weekends. Your Genie captures those leads instead of sending them to a competitor.
Connect Anything via Our API
One REST API with a typed TypeScript SDK, real-time webhooks, and embeddable widgets — your logic, our conversation engine.
32 Resources, One REST API
Typed responses, pagination, and filtering across every resource — agents, conversations, knowledge bases, and more.
Webhooks & Real-time Events
Subscribe to conversation events, lead captures, and status changes. Push data to your systems the moment it happens.
Embed Anywhere
Drop a genie widget into any website, app, or kiosk with a single script tag or iframe.
Works with your existing tools
AI agent compatible
Our API is designed to work with the latest AI coding tools and agent frameworks. Build, extend, and automate Help Genie with the tools you already use.
Get your API key and start building in minutes
See What a Voice Genie Can Do
Tap any genie to try a live voice demo — or build your own in one click. Every genie is fully customisable to your business, your voice, and your workflow.
Voice Genies that book appointments and capture leads while you're on the job
Common Questions
01Can the genie check my real availability before booking?
Yes, Help Genie integrates with ServiceTitan, Housecall Pro, Jobber, Google Calendar and other scheduling systems to see your real-time availability and book appointments directly into your calendar.
02How does it handle emergency calls?
The genie can identify configured emergency keywords like "leak," "no heat," and "sparking," prioritize those calls, gather critical information, and trigger your emergency notification workflow.
03What if someone calls about a service I don't offer?
The genie knows your service offerings and service area. It politely explains when something is outside your scope and can suggest they find another provider, while still capturing their information in case you want to follow up.
04Can I customize how my Genie speaks and acts?
Absolutely. Choose from dozens of natural-sounding voices, set the tone — professional, friendly, or somewhere in between — define personality traits that match your brand, and customize greetings and conversation style.
05How do I add knowledge and keep it updated?
Upload PDFs, docs, or paste text directly — your Genie learns your business instantly. Update anytime and changes apply immediately. No technical skills required.
06How do I access my lead information?
Your way. View a real-time dashboard with all conversation details, get instant SMS alerts for new leads, receive email summaries with full transcripts, or export data anytime you need it.
07Can I transfer calls to a human?
Yes. Define what triggers a transfer, route to specific team members or departments, set up on-call schedules, and enjoy warm handoffs with full context provided.
08Can I use my existing business phone number?
Yes. Your customers call the same number they always have. Help Genie integrates seamlessly with your current phone system — no need to change your business cards or website.
09Can I create a new phone number?
Easily. Pick from thousands of available local or toll-free numbers. Your new number is active in minutes — perfect for new campaigns or locations.
10Can I be more present for my customers?
Absolutely. Generate QR codes that connect straight to your Genie, create stickers for storefronts, vehicles, or handouts, embed links in emails and signatures, and place your Genie anywhere your customers might need help.
Related Resources
Best Jobber AI Receptionist Alternatives (2026)
Honest roundup of Jobber AI Receptionist alternatives for home service businesses. Compare native Jobber add-ons, voice genies, and field-service AI CSRs.
Best Sameday AI Alternatives (2026)
Honest roundup of Sameday AI alternatives for home service businesses. Compare minute bundles, flat-rate voice genies, and field-service AI receptionists.
BlueLine Plumbing: After-Hours Voice AI Triage for Auckland Trades
How an Auckland plumbing firm used a branded voice genie to capture after-hours emergencies and routine bookings — illustrative scenario with example metrics.
Voice AI for Trades: The Complete Guide
Everything trades businesses need to put voice AI on the phones - after-hours emergencies, quote requests, triage, setup steps and real ROI.
Your Parts Catalogue Shouldn't Live Inside One Person's Head
When your best counter person goes on leave, the whole counter struggles. Here's how a voice AI genie reads your full parts catalogue so your team doesn't have to.
How Voice AI Helps Workers Find the Right Permit to Work Answer in Seconds
See how a voice AI genie helps trades workers navigate complex permit-to-work frameworks fast, with clause references and sign-off chains on demand.
Explore Other Industries
See how Help Genie transforms customer service across industries