Help Genie Mail Live The support inbox that answers itself.
Your genie reads every email to support@, drafts the reply from your own manuals and policies, and sends the easy ones on its own. Your team only sees the emails that need a person.
How your genie supports your customers
-
"How do I reset the filter light on my dishwasher?"
Drafts the steps from your manual and sends them in minutes, any hour.
Answered from the manual -
"Is my warranty still valid if I bought it two years ago?"
Replies with your warranty policy and what to send through.
Policy answer, no staff time -
"The unit you installed is leaking. Can someone come out?"
Not a repeat question. Forwards it to your team with the context.
Handed to a person
Same genie, same knowledge base as your phone line, website and QR codes. One set of answers, every channel.
What Help Genie Mail does
Built on the genie you already have, with the same knowledge base and the same voice.
One inbox, Gmail or Outlook
Connect your support mailboxes. Threads, search, compose, reply, forward and archive in one place.
Triage on every email
Each email is read and sorted the moment it lands, so nothing sits unopened over a weekend.
You choose how much it sends
Per inbox: draft only, propose, or auto-send. Start with drafts your team approves, then let it send the easy ones.
Knows when to hand over
When the genie is not confident, it forwards the email to a person instead of guessing.
Teach Genie
Correct a decision once and similar emails go the right way next time.
Every decision logged
See what the genie decided on each email and why. Reply caps per thread stop runaway back and forth.
How it starts
- 1
Build your genie free
Point it at your website, manuals and FAQs. It learns your products in under an hour.
- 2
Connect your support inbox
Link Gmail or Outlook. Your genie also gets its own mailbox if you want a fresh address.
- 3
Start on drafts, then let it send
Approve its drafts for a week. When you trust them, switch the easy categories to auto-send.
A good fit if you have
- A support@, help@ or service@ inbox that fills up overnight
- The same product questions asked by email every week
- Manuals, warranty terms and FAQs that already hold the answers
Honestly not the right fit
- Large contact centres that need ticket queues and SLA reporting across dozens of agents
The offer
Email is included in Pro. Start free.
Build your genie free with no card. Email comes with Pro at $299 a month, together with phone, web chat and QR. One knowledge base, one bill, no per-email meter.
- Free to build and test
- Pro $299 a month includes email
- We connect your first inbox with you
Plans: Free $0, Starter $199, Pro $299, Enterprise $499 a month. See pricing
Set up my support inbox
A real person replies within one business day.
Compare and see it in use
Comparison
Help Genie Mail vs Shared Inbox and Help Desk Tools (2026)
A plain shared inbox, a ticketing help desk with an AI add-on, or Help Genie Mail. An honest look at which one fits a product business support inbox.
Comparison
Help Genie Mail vs AI Email Drafting Add-Ons
How Help Genie Mail compares to generic AI writing helpers for support email. Honest about when each tool earns its place.
Use case
The Support Inbox That Answers Overnight
How an appliance business clears its support inbox overnight with Help Genie Mail, sending the easy repeat answers and passing the rest to a person.
Questions
Does it send replies without us checking? +
Only if you let it. Each inbox can be set to draft only, propose, or auto-send. Most teams start on drafts and switch the easy categories to auto-send once they trust it.
Which email providers does it work with? +
Gmail and Outlook.
What happens with an email the genie cannot answer? +
It forwards it to a person on your team with the context, rather than guessing.
How much does Help Genie Mail cost? +
Email is part of the Pro plan at $299 a month, which also covers phone, web chat and QR. You can build and test your genie free first.
