Privacy Policy

Help Genie ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice AI agent platform and related services. Please read this privacy policy carefully.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, password, and billing information
• Voice Agent Configuration: Agent names, prompts, knowledge base documents, and custom settings
• Uploaded Content: Documents, PDFs, and other files you upload to the knowledge base
• Communications: Messages, feedback, and support requests you send to us

1.2 Automatically Collected Information

• Conversation Data: Voice recordings, transcripts, and metadata from interactions with your AI agents
• Usage Data: Pages viewed, features used, time spent, and interaction patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Analytics Data: Performance metrics, error logs, and system diagnostics

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our voice AI agent services
• Process transactions and manage your subscription
• Train and improve AI models for better agent performance
• Send administrative information, updates, and security alerts
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues or security threats
• Comply with legal obligations and enforce our Terms of Service

3. Third-Party Services

We use the following third-party services to operate our platform. Each has its own privacy policy:

• ElevenLabs: Voice generation and conversational AI capabilities
• OpenAI: AI analysis and natural language processing
• Twilio: Phone number provisioning and call handling
• Supabase: Database, authentication, and file storage
• Stripe: Payment processing and subscription management

By using our services, you acknowledge that your data may be processed by these third parties in accordance with their respective privacy policies.

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption in transit (TLS/SSL) and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Automated backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@helpgenie.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. For more details, please see our Cookie Policy.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@helpgenie.com
• By visiting our support page: helpgenie.ai/contact