Terms of Service

By accessing or using Help Genie's services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

1. Description of Services

Help Genie provides:

• Voice AI agent creation and management platform
• Conversational AI technology for customer support and engagement
• Knowledge base integration and document processing
• Phone number provisioning and voice call handling
• Analytics and conversation intelligence tools
• Marketplace for discovering and deploying pre-built agents

We reserve the right to modify, suspend, or discontinue any part of our services at any time with or without notice.

2. Account Registration

To use our services, you must:

• Be at least 18 years old
• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access or security breach

You are responsible for all activities that occur under your account. We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion.

3. Acceptable Use Policy

3.1 Permitted Uses

You may use our services for lawful business purposes, including customer support, lead generation, appointment scheduling, and information delivery.

3.2 Prohibited Uses

You agree NOT to use our services to:

• Violate any laws, regulations, or third-party rights
• Engage in harassment, spam, or unsolicited communications
• Impersonate any person or entity or misrepresent your affiliation
• Distribute malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems or networks
• Scrape, crawl, or use automated means to access our services
• Reverse engineer or attempt to extract source code
• Use the service for illegal activities or to promote violence, discrimination, or hate speech

4. Subscription and Billing

• Subscription Plans: We offer various subscription tiers with different features and usage limits
• Billing Cycle: Subscriptions are billed monthly or annually in advance
• Payment Method: You must provide a valid payment method and authorize automatic recurring charges
• Price Changes: We reserve the right to modify prices with 30 days notice
• Usage Limits: Exceeding plan limits may result in additional charges or service restrictions
• Failed Payments: If payment fails, we may suspend or terminate your account
• Refunds: Subscription fees are non-refundable except as required by law

5. Cancellation and Termination

• Your Right to Cancel: You may cancel your subscription at any time from your account settings
• Effect of Cancellation: Access continues until the end of your billing period, with no refunds for partial periods
• Our Right to Terminate: We may suspend or terminate your account for violations of these Terms
• Data Retention: After termination, your data may be deleted after 30 days

6. Intellectual Property Rights

6.1 Our Rights

All rights, title, and interest in and to the Help Genie platform, including all intellectual property rights, are owned by us or our licensors. You may not:

• Copy, modify, or create derivative works of our platform
• Use our trademarks, logos, or branding without permission
• Redistribute or resell our services

6.2 Your Content

You retain ownership of content you upload (prompts, documents, etc.). By uploading content, you grant us a license to use, store, and process your content solely to provide our services. You represent that you have all necessary rights to the content you upload.

7. AI and Voice Technology Disclaimer

Our AI agents use machine learning and may not always produce accurate results:

• AI-generated responses may contain errors or inaccuracies
• You are responsible for reviewing and validating AI outputs
• Voice quality may vary based on network conditions and third-party services
• We do not guarantee uninterrupted or error-free service

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our services are provided "AS IS" without warranties of any kind
• We are not liable for indirect, incidental, special, or consequential damages
• Our total liability is limited to the amount you paid in the 12 months prior to the claim
• We are not responsible for third-party services, content, or actions

9. Indemnification

You agree to indemnify and hold harmless Help Genie, its affiliates, and employees from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your content or agents created using our platform
• Your violation of any third-party rights

10. Dispute Resolution

• Informal Resolution: Contact us first to attempt informal resolution
• Governing Law: These Terms are governed by the laws of [Your Jurisdiction]
• Arbitration: Disputes will be resolved through binding arbitration
• Class Action Waiver: You agree not to participate in class action lawsuits

11. Changes to Terms

We may modify these Terms at any time. Material changes will be notified via email or through our platform. Continued use of our services after changes constitutes acceptance of the new Terms. If you do not agree to the changes, you must stop using our services and cancel your account.

12. Miscellaneous

• Entire Agreement: These Terms constitute the entire agreement between you and Help Genie
• Severability: If any provision is invalid, the remaining provisions remain in effect
• Waiver: Failure to enforce a provision does not waive our right to do so later
• Assignment: You may not transfer your rights. We may assign our rights without restriction

13. Contact Information

For questions about these Terms, please contact us:

• By email: legal@helpgenie.com
• By visiting our support page: helpgenie.ai/contact