Manufacturing in a real work moment
Manufacturing

Streamline Your Manufacturing Operations

Voice Genies that handle orders, support customers, and coordinate logistics 24/7

Answers every call & chat Books & schedules 24/7 Captures every lead

Free to start · No card required

Built for
Manufacturing
24/7
Always answering
Zero
Missed calls
0
Languages spoken

Your customers need support in many different ways. Help Genie covers them all.

It just handles it.

Talk to it. Out loud.

Ask it something awkward. It answers in about two seconds, in your voice, from what your business actually knows. No hold music, no menu tree, no "your call is important to us".

  • Answers 50 callers at once, all with the same answers.
  • Trained on your manuals, pricing, hours and stock.
  • Hands over to a human the moment it should.
Talk to a genie

"Which wire goes to the blue terminal?"

Blue takes the neutral. Brown to live, green and yellow to earth. Page 12 of the install guide.

Answered in 1.8 seconds

How it works

One genie answers every call, chat, and message

Trained once on what your business knows, then it picks up on every channel and takes action in your systems.

Trained on everything you know

ManualsFAQsSpreadsheetsWebsiteSOPsPricing
The Help Genie mascot

One genie

Trained on what your business knows. One source of truth.

Answering on every channel

VoiceChatPhoneQR codesWebsiteMobileEmail

And taking action in your systems

Capture the lead Email your team Transfer to a person Send the customer a recap Flag what it could not answer

What your manufacturing genie does

Three jobs, handled the moment a customer reaches out.

01

Order Status & Management

Handle order inquiries, status updates, and modifications around the clock

02

Technical Support Hotline

First-line technical support for product issues and troubleshooting

03

Quote & RFQ Handling

Capture and process quote requests and specifications from potential customers

Support Across Every Shift

Your customers run around the clock, across time zones. Your Genie can handle configured order inquiries, technical questions, and quality-issue intake while staff are unavailable.

Always Tracking

Order status, shipping updates, and delivery confirmations — pulled live from your ERP.

Always Solving

Technical issues triaged, specs delivered, and engineers notified — before you open.

Always Capturing

RFQs, quality reports, and new business — captured from every time zone.

Want the detail?

Everything Help Genie does for manufacturing

The challenges, the full application list, integrations, and FAQs — for when you want to dig in.

Common Challenges

Challenges You Face

These are the problems your customers deal with every day — and what Help Genie solves.

After-Hours Customer Inquiries

High Impact

Manufacturing customers often operate different shifts and need support outside standard hours

Customer satisfactionOrder accuracyResponse time

High Volume Technical Calls

High Impact

Technical support teams overwhelmed with routine troubleshooting requests

Support costsEngineer productivityResolution time

Order Status Overload

Customer service teams spend significant time on repetitive order status inquiries

Staff efficiencyCustomer wait timesOperating costs

Global Customer Base

High Impact

Serving customers across time zones requires extended support coverage

Market reachCustomer experienceStaffing costs
Solutions

How Help Genie Solves It

From challenge to resolution — see exactly how Help Genie transforms your operations.

1
Challenge Solution

After-hours customer support gaps

Deploy 24/7 Voice Genie for order and shipping inquiries

Integrate with ERP/order management system for real-time status access

Capture after-hours inquiries while staff are unavailable Same-day response rate improvement Higher customer satisfaction scores
2
Challenge Solution

Technical support bottlenecks

Implement first-line technical triage with Voice Genie

Build knowledge base of common issues and troubleshooting steps

Guide callers through configured first-line troubleshooting Faster time to resolution Engineers focus on complex issues
3
Challenge Solution

Quote request delays

Automate RFQ intake and qualification

Voice-guided specification gathering, emailed to your sales team as a lead

Collect complete quote specifications upfront Complete spec capture upfront Improved win rates
Applications

Applications

How businesses use Help Genie across departments

Customer Service

Order Status & Management

Handle order inquiries, status updates, and modifications around the clock

  • On-demand order status from connected systems
  • Automated shipment tracking
  • Order modification requests
  • Reduce routine order-status calls
Technical Support

Technical Support Hotline

First-line technical support for product issues and troubleshooting

  • 24/7 technical assistance
  • Guided troubleshooting steps
  • Warranty claim initiation
  • Escalation to engineers when needed
Sales

Quote & RFQ Handling

Capture and process quote requests and specifications from potential customers

  • Capture RFQs after hours
  • Gather specifications upfront
  • Qualify leads automatically
  • Faster quote turnaround
Quality Assurance

Quality Issue Reporting

Enable customers to report quality issues and track resolution

  • Structured issue intake
  • Every issue logged with transcript and summary
  • Track resolution status
  • Improve quality feedback loop
Logistics

Logistics & Shipping

Take delivery, pickup, and shipment requests

  • Delivery window requests captured
  • Coordinate pickup times
  • Track shipment status
  • Reduce routine logistics calls
Procurement

Vendor & Supplier Support

Handle supplier inquiries about POs, payments, and specifications

  • PO status inquiries
  • Payment status updates
  • Spec clarifications
  • Vendor onboarding support
Use Cases

What Your Genie Can Do

Order Status & Tracking

Order Status & Tracking

PO status, ship dates, tracking numbers, and delivery ETAs can be provided from your connected ERP, day or night.

Order status from your own system Tracking numbers and delivery estimates Automated shipment notifications Reduce routine order-status calls
Technical Support Triage

Technical Support Triage

Product specs, installation guidance, troubleshooting — your Genie handles first-line technical calls so your engineers focus on complex issues.

Spec sheet and documentation delivery Guided troubleshooting procedures Warranty verification and claims Escalation to engineers with full context
RFQ & Quote Capture

RFQ & Quote Capture

Capture detailed quote requests after hours with material specs, tolerances, volumes, and timelines — ready for your quoting team in the morning.

Material and tolerance capture Volume and cadence documentation Drawing/file submission instructions Collect complete quote requirements upfront
Quality Issue Management

Quality Issue Management

Customers report defects, your Genie documents everything — lot numbers, defect descriptions, quantities — and kicks off the resolution process.

Structured defect intake Lot and batch tracking Replacement orders initiated Quality feedback loop improved
API & Integrations

Connect Anything via Our API

One REST API for your own systems and an embeddable widget for any site. Your logic, our conversation engine.

{}
Live

One REST API

Manage genies, knowledge and leads from your own code with an API key.

$ curl api.helpgenie.ai/v1/agents
Every conversation

Leads, Ready to Use

Every conversation becomes a lead with the transcript, a summary and the contact details, and your team gets an email.

1 line of code

Embed Anywhere

Drop a genie widget into any website, app, or kiosk with a single script tag or iframe.

<script src="helpgenie.ai/embed.js" />

AI agent compatible

New

Our API is designed to work with the latest AI coding tools and agent frameworks. Build, extend, and automate Help Genie with the tools you already use.

Cursor logo
Cursor
AI IDE
Claude logo
Claude
AI Agent
OpenAI logo
OpenAI
AI Platform
GitHub Copilot logo
GitHub Copilot
AI Coding
Windsurf logo
Windsurf
AI IDE
Vercel v0 logo
Vercel v0
AI Builder

Get your API key and start building in minutes

Voice Genies

See What a Voice Genie Can Do

Tap any genie to try a live voice demo — or build your own in one click. Every genie is fully customisable to your business, your voice, and your workflow.

Popular
Support Manufacturing support

Voice Genies that handle orders, support customers, and coordinate logistics 24/7

FAQ

Common Questions

01Can the genie access our ERP system for order information?

Help Genie can be set up with our team to look up order status in your own system during a call, using the order or reference number the customer gives. Otherwise the genie captures the order number and question, and your team gets an email.

02How does it handle technical support requests?

The genie uses your product knowledge base to guide customers through common troubleshooting steps. For complex issues, it captures detailed information and escalates to your technical team with full context.

03Can it handle B2B customers with specific account requirements?

Absolutely. Help Genie can verify customer accounts, access account-specific pricing and terms, and handle the nuanced requirements of B2B manufacturing relationships.

04Can I customize how my Genie speaks and acts?

Absolutely. Choose from dozens of natural-sounding voices, set the tone — professional, friendly, or somewhere in between — define personality traits that match your brand, and customize greetings and conversation style.

05How do I add knowledge and keep it updated?

Upload PDFs, docs, or paste text directly — your Genie learns your business instantly. Update anytime and changes apply immediately. No technical skills required.

06How do I access my lead information?

Every conversation shows up in your dashboard as a lead, with the transcript, a summary and the contact details. Your team can get an email for every conversation, a daily or weekly digest, or only the ones that need a person.

07Can I transfer calls to a human?

Yes. When a caller asks for a person, your genie transfers them to the staff number you choose. The summary and transcript follow by email.

08Can I use my existing business phone number?

Yes. Your customers call the same number they always have. Forward it to your genie or move it across to Help Genie, so there is no need to change your business cards or website.

09Can I create a new phone number?

Yes. Pick a local number in the US, Canada, the UK, Australia or New Zealand. Most numbers are live in minutes, which suits new campaigns or locations.

10Can I be more present for my customers?

Absolutely. Generate QR codes that connect straight to your Genie, create stickers for storefronts, vehicles, or handouts, embed links in emails and signatures, and place your Genie anywhere your customers might need help.