Pricing
Every channel. One knowledge base. One bill.
Flat monthly plans, no per-call meters, no surprise bills. Pick the plan that fits, and your genie is live in days, not months.
Starter
For a business getting its first genie live
- One genie, live on your website
- One channel: web chat, voice widget and QR
- Core knowledge base, trained on your docs
- Standard voice
- Custom prompt and goals for your genie
- Conversation transcripts and email reports
- Phone and email channels
- Custom branding and white-label
- Custom voice and personality
- Lead capture and qualification
- API access and webhooks
Pro
Every channel, one knowledge base, one bill
- Handles phone, chat, web, QR and email support
- Knowledge base powering every channel
- Custom branding and white-label
- Custom voice and personality
- Lead capture and qualification
- Phone number integration
- Multi-language support
- Pronunciation customization
- Advanced conversational insights
- Email notifications and reports
- Team collaboration tools
- API access and webhooks
- Priority support
Enterprise
For multi-genie, multi-site, or a business that will grow into it
- Everything in Pro, plus:
- Multiple genies across sites and brands
- Dedicated account manager
- Custom SLA agreements
- Advanced security and compliance
- Custom integrations
- White-glove onboarding
- Priority 24/7 support
- Custom notifications and escalations
Prices in NZD. Same numbers in every supported currency.
Not ready to pick a plan? Try it free first.
Build a genie, test it with real conversations, no credit card required.
What $299 replaces
The alternative to Help Genie Pro is expensive, fractured and inefficient.
Five tools, five bills
The five-vendor stack
A chat widget, a phone answering tool, a knowledge base product, a lead capture tool and an email tool, each with its own login, its own setup and its own invoice. Five vendors to keep in sync.
One channel at a time
A full-time service rep
One person, one channel at a time, business hours only. Great people are worth it, but most small businesses are paying this to cover the phone while web chat and email wait.
Phone only
A brand-trained answering service
Phone only. Nothing for your website, your QR codes or your inbox, and the script they read is only as current as the last briefing you sent them.
Every channel, one knowledge base, one bill
Phone, chat, web, QR and email, all handled from one knowledge base you control.
And the real alternative most businesses choose is doing nothing. Doing nothing is the missed calls, the unanswered chats and the leads that ring the next business on the list. That is the hidden cost.
Estimate your savings first
Not sure what a genie is worth to you? Plug in your call volume and average job value to see what missed calls cost today, and what Help Genie recovers each month.
What you get with every genie
Each Help Genie ships with the tools to answer, qualify and support, right out of the box.
Voice-first interface
Natural conversations that feel human, powered by advanced voice technology.
Analytics and insights
Understand your customers better with conversation-level analytics.
Lead capture
Turn support conversations into qualified leads automatically.
Knowledge base
Train your genie on your manuals, product docs and FAQs.
24/7 availability
Your genie never sleeps, answering around the clock.
Easy integration
Embed on your website or share via QR code in minutes.
Real-time transcription
Get an instant transcript of every conversation to review.
Custom workflows
Design conversation flows tailored to how your business runs.
Pricing questions, answered
How much does Help Genie cost?
Help Genie has three plans: Starter at $199 a month, Pro at $299 a month, and Enterprise at $499 a month. Same numbers in USD, NZD, AUD, GBP and EUR. Pro is the most popular plan, with every channel running off one knowledge base on one bill. You can also try Help Genie free before choosing a plan.
What is the difference between Starter and Pro?
Starter gets one genie live on your website with web chat, a voice widget, QR, a core knowledge base and standard voice. It is a smaller product for a business starting with a single channel. Pro is the full platform: it handles phone, chat, web, QR and email support from one knowledge base, with white-label branding, custom voice, lead capture, phone number integration and API access.
Do you charge per call or per conversation?
No. Every plan is a flat monthly price with generous fair-use limits, so a busy month never turns into a surprise bill. If your volume outgrows your plan, we will talk to you about Enterprise rather than metering you.
Can I try Help Genie before paying?
Yes. The free plan lets you build a genie and test it with real conversations, with no credit card required. Upgrade to a paid plan whenever you are ready.
What does Enterprise add over Pro?
Enterprise is built for multiple genies across sites or brands, with a dedicated account manager, custom SLA agreements, advanced security and compliance, custom integrations, white-glove onboarding, and custom notifications and escalations.
Do you support currencies other than NZD?
Yes. The page shows prices in your local currency. Starter, Pro and Enterprise stay at 199, 299 and 499 in USD, NZD, AUD, GBP and EUR — same rate, local symbol.
Do I need a credit card to start?
No. The free plan is genuinely free with no credit card required. You can move to Starter, Pro or Enterprise whenever you are ready.
Ready to put a genie to work?
Start free and have a voice genie answering in under an hour, or talk to our team about Pro and Enterprise.