Help Genie Outbound Early access The check-in call your team never has time to make.
Your genie phones customers you already serve, a week after install, before a service is due, after a job. It answers their how-to questions, records how it went and tells your team who needs a person.
How your genie supports your customers
-
"It is working, but I am not sure how to set the timer."
Walks them through it from your manual during the check-in call.
Question answered on the call -
"Actually, there is a drip under the unit."
Records the issue and flags the customer in the daily digest.
Flagged for a person -
"Please do not call me again."
Confirms, and the number goes on the suppression list.
Opted out, never called again
Support that reaches out first. Customers get help before they think to call, and problems surface while they are still small.
What Help Genie Outbound does
Built on the genie you already have, with the same knowledge base and the same voice.
Campaigns and quick calls
Run a check-in campaign for last month's installs, or one quick call to a single customer.
Lists from a CSV
Import your customer list and group it into audiences.
Calling windows and notices
Calls only inside your calling window (8am to 9pm local by default), with a recording notice at the start.
Opt-outs respected
Anyone who opts out is suppressed. Consent and audit screens show who was called and why.
Outcome on every call
Recordings and transcripts, an outcome per call, and two-way SMS for follow-ups.
Daily digest
One summary a day: who was reached, who is happy, who needs a person.
How it starts
- 1
Pick who to check in on
Recent installs, services, deliveries or renewals. Customers you already have a relationship with.
- 2
Write what the genie asks
A few questions, plus your manuals so it can answer theirs.
- 3
Read the digest
Your team calls back only the customers who need a person.
A good fit if you have
- Installs, deliveries or services that deserve a follow-up call
- Service reminders and renewals that slip through the cracks
- Feedback you want from customers who never fill in surveys
Honestly not the right fit
- Cold calling or sales prospecting. Outbound is for customers you already serve.
Early access
Join early access and get a free check-in plan.
Outbound is in early access. Tell us what you follow up on and we will send back a check-in call plan for your business: who to call, when, and the questions your genie would ask.
- Free check-in call plan
- Early access place
- Existing customers only, never cold calls
Plans: Free $0, Starter $199, Pro $299, Enterprise $499 a month. See pricing
Join early access
A real person replies within one business day.
Compare and see it in use
Comparison
AI Follow-Up Calls vs Email Surveys vs Staff Call-Backs (2026)
Three honest ways to check in with customers after a sale, install or service visit, compared on reach, staff time, consistency and compliance.
Use case
The Check-In Call Nobody Has Time For, Made Every Week by a Genie
How an appliance installer uses Help Genie Outbound to call every customer a week after install, answer how-to questions and flag anyone unhappy.
Questions
Is this cold calling? +
No. Outbound is for customers you already have a relationship with: check-ins, confirmations, reminders and feedback. It is not a prospecting tool.
Is Outbound available now? +
Outbound is in early access. Join the list and we will set it up with you.
How do customers opt out? +
They tell the genie. The number goes on your suppression list and is not called again.
When does the genie call? +
Only inside your calling window, 8am to 9pm local by default, and every call starts with a recording notice.
