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Someone building their Help Genie in a chat on a laptop

How it works

Built in a conversation. Live in an hour.

Tell the builder what you do. Give it your documents. Pick a voice, turn on the channels. The whole hour is below, played in under a minute.

Watch it get built Start free
The build, played live

Three steps. One hour. No developer.

Setup is a chat with the builder. This is one hour of it, for a real business you can talk to when it is done. Watch the phone on the right fill in as the conversation goes.

01 Configure
02 Connect
03 Launch
0:00
0:15
0:30
0:45
0:58
0:58
Genie builder A chat. That is the whole setup.
Building

  1. Hi. I am your genie builder. What does your business do?

  2. Plant and equipment hire. Diggers, scissor lifts, compactors. Southern Cross Hire, Christchurch.

  3. Got it. Who rings you most: people mid-job with a problem, or people pricing a hire?

  4. Both. A lot of breakdown calls after hours.

  5. Then I will take breakdowns first and turn quote requests into leads. Drop in anything you want me to know.

  6. Hire-terms-2026.pdf Read. 14 pages.
  7. Price-list.xlsx Read. 212 lines.
  8. southerncrosshire.co.nz Read. 38 pages.
  9. Operator manuals, 11 files Read. 640 pages.

  10. Read all of it. Ask me something a customer would ask.

  11. What oil does the 5-tonne digger take?

  12. 15W-40, 12 litres. Check it with the arm lowered.

    From the Kubota KX057 manual, page 31

  13. That is right. Sound like us, not like a bot.
  14. Brand applied Navy, your logo, Bella as the voice.

  15. Done. Which doors do you want open?

  16. Website, our phone line, a QR for the yard, and email.
  17. Website widget on One line of script, added.
  18. Phone line connected Your existing number, after hours first.
  19. QR code ready Print it for the yard and the machines.
  20. Email connected Reads, sorts, drafts. You send.

  21. You are live. I will take the first one.

  22. First call, 6:41pm "Is the 19ft scissor lift free this weekend?" Answered in 1.9 seconds. Lead in your CRM.
Southern Cross Hire Plant and equipment hire Live

Learning your business Knows your business

Hire terms Prices Website 11 manuals

Answers as Bella

Phone, 6:41pm 1.9s

"Is the 19ft scissor lift free this weekend?"

Two are free Saturday. Pick up from 7am, or delivery from $120.

Website Phone QR Email

58 minutes. Live on four channels. First call handled.

Build yours free Talk to the one we just built
Where the answer came from

It does not guess. It cites.

A genie is only as good as what it has read. Yours reads your manuals, your terms, your prices, your stock, and every answer says where it came from. Pick a business and watch one.

Southern Cross Hire logo

Southern Cross Hire

Plant and equipment hire

What its genie has read

  • Hire terms
  • Price list
  • Operator manuals

Answers as Bella

"What does the damage waiver actually cover?"

Accidental damage up to $5,000. Not theft, not tyres. If you want theft covered, the premium waiver is $18 a day.

From your hire terms, page 4

Answered in 1.7s

Ask it yourself

Three example businesses, made up for the test drive. Three real genies. Yours would answer as you.

Then it goes to work

Reads before. Looks up during. Writes back after.

An answer is the start. Around every conversation the genie reads from the tools you already run and writes back where the outcome needs to land, so nobody retypes anything.

01 · Before the call

Knows your business before it picks up

Reads from your knowledge base, your pricing, your roster, your stock system. It knows your business before it says hello.

02 · During the call

Mid-conversation lookups, in real time

Check stock. Find availability. Pull a customer record. Real answers, in real time, from your real data.

03 · After the call

Writes back where it needs to land

Job in the calendar. Lead in the CRM. Disposition logged to the right place. A ping for the team that needs to know.

See what Sync plugs into
Your morning after

Open one screen. It is already done.

You did not take a single call overnight, and nothing was missed. This is what you open at 8am.

8:02am
Help Genie dashboard showing people helped, issues resolved, and hours saved
Help Genie inbox listing recent conversations with sentiment and satisfaction scores
Help Genie knowledge base with folders and documents the genies are trained on
Help Genie roster grid showing all of your genies

What happened while you slept: people helped, issues resolved, hours you did not have to spend.

Before you sign up

The questions people ask first

Straight answers. Where something is not ready yet, it says so.

What happens when it does not know the answer?

It says so, and it hands over. You set what counts as urgent, and those reach a person straight away. The question lands in your inbox, so you add the answer once and every channel has it from then on.

Do I need a developer?

No. Setup is a chat with the builder. The website widget is one line of script, and everything else is a switch. Most people do it themselves in an hour.

Can I keep my phone number?

Yes. Bring your own number, or get a new local or toll-free one, provisioned in minutes. Most businesses start with after-hours and overflow, then let the genie take more as they trust it.

How long does it really take?

Most businesses are live inside an hour. The slow part is finding your documents. Once they are in, the genie has read them before you have finished your coffee.

Does it ring customers?

Not yet. Outbound, where the genie makes the call, is early. Today the genie answers, and when someone asks for a callback a person rings them. We will say when Outbound is live, not before.

What does it cost?

A fraction of a support hire, and it does not clock off. Plans are on the pricing page, and you can build a genie free before you decide.

See pricing

Talk to a live Help Genie

Don't take our word for it. The same genie that answers your customers will show you exactly how it sounds, what it knows, and where it hands over to your team.

Talk to a live genie

Or ring it: +64 9 886 4856

"My dishwasher is flashing E24. What does that mean?"

E24 is a drain fault. Pull the filter at the base, clear it, and run a rinse cycle. Page 31 of your manual.

Answered in 1.8 seconds, from your manual

Live now. Tap to talk.
Motorhome owner talking to the Wanderline genie on their phone at dusk, under the awning lights

Now we're talking.

Real-world support. Reinvented. One genie, every channel, in your voice, live within the hour.

Always There

Present day and night, on every channel your customers already use.

Always Evolving

Every conversation captured, analysed, and turned into your next best step.

Always On-Brand

Every response speaks in your voice, never a generic script.

Start free Talk to a live genie