After Hours
Never miss a call, lead, or customer again
Intelligent after-hours call handling that captures leads, routes emergencies, and keeps customers happy while you rest.
1 hour
Setup time
24/7
Availability
Instant
Response time
4.8/5
Satisfaction
Never miss another opportunity, even when you are closed
After Hours captures every call, answers questions, and makes sure customers feel heard, not ignored.
What the genie did
- Contact details captured
- Issue severity assessed
- Marked as urgent (P1)
- Callback scheduled within 15 min
- Customer reassured
Product inquiries
"I'm looking at your premium plan, what's included?"
- Lead information captured
- Product questions answered
- Pricing details shared
- Follow-up call scheduled
Support questions
"How do I reset my password?"
- Self-service steps provided
- Issue documented
- Email address collected
- Support ticket created
Detailed messages
"I wanted to leave a message about my recent service"
- Full message recorded
- Contact details captured
- Context gathered
- Preferred callback time set
Multilingual
"Hola, tengo una pregunta sobre sus servicios"
- Language detected: Spanish
- Business hours shared
- Contact details captured
- Callback requested
Stop losing business after hours
Every missed call is a missed opportunity. See how businesses like yours capture revenue around the clock.
Service companies
Plumbers, electricians, HVAC. Emergencies do not wait for business hours, and neither should your response.
- Capture emergency service requests
- Route urgent calls to on-call technicians
- Schedule non-urgent appointments
- Build customer loyalty with responsiveness
Small businesses
Cannot afford overnight staff but do not want to miss opportunities? After Hours captures every lead while you sleep.
- Capture leads 24/7 without hiring night staff
- Professional image even outside business hours
- Wake up to detailed call summaries
- Never miss an opportunity again
Property and facilities
Property managers, hotels, and building operators need to handle tenant and guest issues around the clock.
- Triage urgent vs routine maintenance requests
- Route emergencies to on-call staff
- Capture detailed issue descriptions
- Keep tenants and guests informed
Global teams
Serving customers across time zones? Your genie handles calls when your team is offline.
- Global coverage without global staffing
- Country-specific phone numbers
- Seamless handoffs between regions
- Consistent experience worldwide
How After Hours works
Four steps from closed sign to always answered.
Configure your hours
Set your business hours and define when After Hours mode activates.
Set up routing rules
Define emergency contacts, escalation paths, and notification preferences.
Customize your genie
Personalize greetings, the questions to ask callers, and your brand voice.
Go live
Your genie takes over after hours, capturing calls and routing emergencies.
Your genie, your way
Everything you need to make After Hours work exactly how you want it.
Can I customize how my genie speaks and acts?
Absolutely. Your genie is yours to shape.
- Choose from dozens of natural-sounding voices
- Set the tone, from professional to friendly
- Define personality traits that match your brand
- Customize greetings and conversation style
How do I add knowledge and keep it updated?
Simple. Upload documents, paste text, or connect your existing content.
- Upload PDFs, docs, or paste text directly
- Your genie learns your business instantly
- Update anytime and changes apply immediately
- No technical skills required
How do I access my lead information?
Your way. Dashboard, email, or SMS. You choose.
- Real-time dashboard with all conversation details
- Instant SMS alerts for new leads
- Email summaries with full transcripts
- Export data anytime you need it
Can I transfer calls to a human?
Yes. Set your rules, and your genie follows them.
- Define what triggers a transfer
- Route to specific team members or departments
- Set up on-call schedules
- Warm handoff with context provided
Can I use my existing business phone number?
Yes. Your customers call the same number they always have.
- Seamless integration with your current phone system
- No need to change business cards or your website
- Works with most phone providers
- Simple forwarding setup
Can I create a new phone number?
Easily. Pick your area code and you are ready to go.
- Choose from thousands of available numbers
- Local or toll-free options
- Active in minutes
- Perfect for new campaigns or locations
Can I be more present for my customers?
Absolutely. Be everywhere your customers are.
- Generate QR codes that connect straight to your genie
- Create stickers for storefronts, vehicles, or handouts
- Embed links in emails and signatures
- Place your genie anywhere your customers might need help
Try an After Hours genie example
See how After Hours could work for your business, capturing more leads and making sure no opportunity slips through.
RapidFlow
Plumbing services
See how a plumbing service captures emergency calls and books appointments even when the office is closed. Perfect for urgent leak reports and routine maintenance scheduling.
OfficePro
Office solutions
Experience how an office management service handles after-hours inquiries about office technology issues, equipment problems, and facility maintenance requests.
NovaTech
Technology solutions
Discover how a technology company captures inquiries and provides support even when the office is closed. Perfect for technical questions and product information requests.
Horizon Stays
Vacation rentals and hospitality
Learn how a vacation rental company handles booking inquiries and guest support around the clock, from availability checks to check-in instructions.
Not sure where to start?
Send us your manual, FAQs, or price list and we will build your first genie for you.
Send Us Your ManualFrequently asked questions
How quickly does After Hours activate when my business closes?
Instantly. Based on your configured business hours, your genie seamlessly takes over the moment you close. No manual switching required.
Can I customize what information is collected from callers?
Absolutely. You can configure the questions your genie asks, from basic contact info to specific details relevant to your business.
How do emergency escalations work?
You define what counts as an emergency and who should be contacted. Your genie can transfer calls directly, send SMS alerts, or follow a multi-step escalation path.
Will callers know they are talking to a genie?
Your genie is transparent when asked, and the conversation feels natural and professional. Most callers appreciate the immediate response over going to voicemail.
Can I use my existing business phone number?
Yes. After Hours integrates with your existing phone system through Twilio. Your callers dial the same number they always have.
How do I receive call summaries?
Choose your preferred method: email, SMS, or both. Each summary includes caller details, the reason for calling, a full transcript, and an urgency level.
Your business never sleeps
While you rest, After Hours captures every lead, handles every question, and makes sure no opportunity slips through.
Always on
Capture every call, even at 2am when competitors go to voicemail.
Always ready
Route emergencies instantly while you sleep soundly.
Always you
Your voice, your brand. Customers never know the difference.