Free support email calculator What do repeat support emails cost your team?
Set your own numbers. See the hours spent answering questions you have answered before, and how many customers wait until morning for a reply.
Free Your own numbers No signup to use Your inbox
Everything that lands in support@, help@ or service@.
Hours, order status, how-to, warranty, pricing. The ones you have answered before.
Read it, find the answer, write it, send it.
Wage plus overheads, in your own currency.
Evenings, weekends and holidays, when nobody is at the inbox.
Your assumption. Start low, most teams begin on drafts.
Your team spends
9.0 hours
a week answering questions it has answered before.
That is about $21,060 a year, and 45 customers a week who email after hours and wait until morning.
See what your genie would take off your plate
The full breakdown: hours back each week, value back each year, and how it compares with the Pro plan. Free, shown right here.
Every figure comes from the numbers you set. The genie share is your own assumption.
Your genie answers the inbox the way it answers the phone
Help Genie Mail reads every support email, drafts the reply from your own manuals and policies, and sends the easy ones when you let it. Anything it is not sure about goes to a person. Email is included in the Pro plan, together with phone, web chat and QR.