Appliances playbook

Turn traffic into repairs you can actually work

Every call and web chat becomes a captured enquiry with make, model, fault, and warranty status, then qualified so the chargeable jobs in your area surface first instead of sitting in a voicemail box.

Web visitors bounce without ever leaving a number
Good enquiries go cold while you are out on a job
No way to tell a warranty claim from a chargeable repair
Enquiries live in three inboxes and none of them get followed up

The architecture

Enquiry capture is the same capture, qualify, notify, resolve flow, tuned to score intent.

How the data moves Capture, qualify, notify, resolve. Every conversation ends as a record, not a lost call.

Qualified enquiries, not just messages

A name and a "my dishwasher is broken" is not a job yet. Your genie asks the questions that tell you whether an enquiry is worth a callout, and it does it in a normal conversation, not a form the customer abandons.

Captures

Name, number, appliance make and model, fault, and how they found you.

Qualifies

Warranty status, whether you service that brand, and if they are in your area.

Scores

Ranks the enquiry so the chargeable, ready-to-book repairs reach you first.

Every enquiry lands in your system the moment the conversation ends, so nothing waits for you to check a voicemail. When an enquiry is ready to schedule, it flows straight into repair booking. Compare this to a call centre reading a script in the Help Genie vs answering services breakdown.