Appliances playbook
Answer the same questions once, then never again
Troubleshooting steps, warranty questions, do you fix this brand, how soon can you come. Your genie answers from your own knowledge base, instantly, so the calls that are not jobs stop eating your day.
- The same troubleshooting questions interrupt you all day
- Callers hang up when they cannot get a quick answer
- Diagnostic time is lost to questions that are not really jobs
- After-hours warranty questions go unanswered until morning
This is the split that makes it work: the genie owns the repetitive answers, your team keeps the diagnostics.
Trained on your business, not a generic script
A call centre reads from a thin script and puts anything technical on hold. Your genie answers from your knowledge base, so it knows the brands you service, your callout pricing, and the first troubleshooting steps worth trying. The more you upload, the more it sounds like you.
Questions it handles without you
- •"My washer is showing an error code, what does it mean?"
- •"Do you fix this brand?"
- •"Is my repair still under warranty?"
- •"How much is a callout in my area?"
- •"How soon can someone come out?"
A quick troubleshooting step often solves a non-job before it becomes a wasted callout. When a question turns into a real fault, the genie moves straight into enquiry capture or repair booking. When it is out of its depth, it does a clean handoff to a field engineer. Learn how the knowledge base powers it in the architecture guide.
The other workflows
After-hours support intake Answer after the workshop closes, capture the model and fault, and book the repair for the morning. 
Repair booking Collect the appliance, the fault, and the address, then book the repair into your calendar. 
New service enquiry capture Capture every new service enquiry with make, model, and fault, and qualify it before it goes cold. 
Escalate to a field engineer Hand the complex diagnostic to a field engineer with the model, fault, and history already captured. Ask it a question
Paste your website and ask the genie anything a customer would. No signup.
Instant Genie
Hear a genie answer YOUR customers, right now
Paste your website. No signup. About 60 seconds.
Get the Appliances voice AI playbook
The knowledge-base checklist, the FAQ starter set, and the copy-this Genie brief. One email.
No spam. Just the playbook and the occasional voice AI tip. Unsubscribe anytime.
Go live in about a minute
Spin up a genie from your own website in about a minute and get it live on your phone line.