Never Miss a
Industrial Equipment Call Again

The genie is trained to quickly assess severity through targeted questions. For critical situations, it immediately captures key information and triggers your emergency dispatch protocol while staying on the line with the customer.

Yes, the genie can guide customers through equipment model identification, describe the part visually, and use cross-reference databases to find the correct part number from descriptions or superseded numbers.

Help Genie integrates with leading field service platforms including ServiceMax, IFS, and Salesforce Field Service to check technician availability and schedule service calls directly.

Absolutely. Choose from dozens of natural-sounding voices, set the tone — professional, friendly, or somewhere in between — define personality traits that match your brand, and customize greetings and conversation style.

Upload PDFs, docs, or paste text directly — your Genie learns your business instantly. Update anytime and changes apply immediately. No technical skills required.

Your way. View a real-time dashboard with all conversation details, get instant SMS alerts for new leads, receive email summaries with full transcripts, or export data anytime you need it.

Yes. Define what triggers a transfer, route to specific team members or departments, set up on-call schedules, and enjoy warm handoffs with full context provided.

Yes. Your customers call the same number they always have. Help Genie integrates seamlessly with your current phone system — no need to change your business cards or website.

Easily. Pick from thousands of available local or toll-free numbers. Your new number is active in minutes — perfect for new campaigns or locations.

Absolutely. Generate QR codes that connect straight to your Genie, create stickers for storefronts, vehicles, or handouts, embed links in emails and signatures, and place your Genie anywhere your customers might need help.