Mining hero background
Mining
Mining

Mine ready,every shift

A genie that triages breakdowns, captures safety reports, and handles parts and consumables calls across every shift and every site so your supervisors aren't the help desk.

A haul truck goes down at 3 AMyour Genie is already on it

See how your Genie handles real mine-site calls — triaging breakdowns, sourcing consumables, capturing safety reports, and coordinating contractors so the site keeps moving.

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Try a Mining Genie Demo

Click any genie below to start a live voice demo and see how it could work for your business.

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triageminingsolutions.app

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Triage Mining Solutions

Breakdown & Downtime Triage

Severity assessment & maintenance dispatch

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miner'spartshub.app

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Miner's Parts Hub

Parts & Consumables Sourcing

Parts identification & consumables ordering

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safetyreportingpro.app

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SafetyReporting Pro

Safety & Incident Intake

Incident, hazard and near-miss reporting

maintenancemastery.app

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Maintenance Mastery

Service & Shutdown Scheduling

Planned maintenance & shutdown booking

Click any phone to start a live voice conversation

Keep the Site Running, Every Shift

When a haul truck goes down at 3 AM or a drill program runs out of bits, your Genie responds instantly — triaging, sourcing, and dispatching so production keeps moving.

Breakdown & Downtime Response

Breakdown & Downtime Response

Critical asset failures cost tens of thousands per hour. Your Genie assesses severity, confirms site safety, and dispatches crews and parts — in minutes, not hours.

Severity-based prioritisation
Safety-first intake on every call
Mobile maintenance dispatch with parts
Faster response on production-stopping faults
Parts & Consumables Sourcing

Parts & Consumables Sourcing

No part number? Your Genie works from the rig or asset, cross-references, confirms stock, and places the order — with site delivery coordinated for the next freight run.

Cross-reference by equipment model
Real-time stock availability
Overnight and expedited delivery
Account-based pricing applied
Service & Shutdown Scheduling

Service & Shutdown Scheduling

Liner changes, belt inspections, pump rebuilds — your Genie books service work around production windows and sends reminders so scheduled shutdowns stay on track.

Shutdown-window scheduling
Multi-asset service coordination
Automated PM reminders
Compliance documentation tracked
Safety & Incident Intake

Safety & Incident Intake

Near-misses and incidents captured the moment they happen — with structured data, equipment lockout flags, and automatic escalation to HSEQ leads.

24/7 incident reporting
Structured data capture
Equipment lockout flagging
HSEQ manager auto-notification
How it ships

Three steps. One hour. No developer.

Setup is a chat conversation. That's the actual product. The genie that helps you build your business is the same one your customers will talk to.

01

Configure

Open a chat with the genie builder. Tell it about your products, services, who it serves, and the tone to use.

02

Connect

Drop in your existing materials: FAQ pages, price lists, websites, policies, manuals, SOPs. The genie ingests them.

03

Launch

Brand it with your colours. Turn on the channels. The genie is live on your number, website, and printed QRs within the hour.

A branded Help Genie voice agent live on a mobile site

Your Genie, Your Way

Everything you need to know about making your Mining Genie work exactly how you want it.

Can I customize how my Genie speaks and acts?

Absolutely. Your Genie is yours to shape.

Choose from dozens of natural-sounding voices
Set the tone—professional, friendly, or somewhere in between
Define personality traits that match your brand
Customize greetings and conversation style
Can I customize how my Genie speaks and acts?

How do I add knowledge and keep it updated?

Simple. Upload documents, paste text, or connect your existing content.

Upload PDFs, docs, or paste text directly
Your Genie learns your business instantly
Update anytime—changes apply immediately
No technical skills required
How do I add knowledge and keep it updated?

How do I access my lead information?

Your way. Dashboard, email, SMS—you choose.

Real-time dashboard with all conversation details
Get instant SMS alerts for new leads
Email summaries with full transcripts
Export data anytime you need it
How do I access my lead information?

Can I transfer calls to a human?

Yes. Set your rules, and your Genie follows them.

Define what triggers a transfer
Route to specific team members or departments
Set up on-call schedules
Warm handoff with context provided
Can I transfer calls to a human?

Can I use my existing business phone number?

Yes. Your customers call the same number they always have.

Seamless integration with your current phone system
No need to change your business cards or website
Works with most phone providers
Simple forwarding setup
Can I use my existing business phone number?

Can I create a new phone number?

Easily. Pick your area code and you're ready to go.

Choose from thousands of available numbers
Local or toll-free options
Active in minutes
Perfect for new campaigns or locations
Can I create a new phone number?

Can I be more present for my customers?

Absolutely. Be everywhere your customers are.

Generate QR codes that connect straight to your Genie
Create stickers for storefronts, vehicles, or handouts
Embed links in emails and signatures
Place your Genie anywhere your customers might need help
Can I be more present for my customers?
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Your Site Never Stops

Night shift breakdowns, remote sites, weekend consumable runs, contractor callouts — your Genie handles it all with the urgency and discipline mining operations demand.

Breakdowns triaged and crews dispatched — at 3 AM or 3 PM.

Parts and consumables identified, stocked, and on the next freight.

Incidents captured, equipment locked out, HSEQ notified — instantly.

Take your Genies with you

Install the Help Genie app and keep talking on the go.

Download on the App StoreGet it on Google Play