emergency response The Emergency Dispatcher
Every urgent call answered instantly — even at 3am
Handles urgent appliance repair calls, assesses severity, and dispatches technicians for emergency situations.
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Every urgent call answered instantly — even at 3am
Answers every urgent call instantly, day or night, so no emergency goes unhandled
Assesses the severity, asks the right questions, and dispatches the right response
Sends you a notification with all the details so you can act fast
Keeps your customers calm and confident while help is on the way
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“Our customers used to dread calling us. Now they get immediate help, and many issues are resolved without even needing a technician visit. It's transformed our business.
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RepairScheduler
Books repair appointments
Handles scheduling for appliance repair visits, finding convenient times for customers.
PartsNavigator
Parts availability and ordering
Helps track parts orders, checks availability, and keeps customers updated on repair timeline when parts are needed.
When the fridge dies at midnight or the washer floods at 6am, your Genie is there — capturing the call, calming the customer, and scheduling the fix.
Emergency repairs scheduled instantly, even at 2am.
30% of issues resolved through guided troubleshooting.
Every inquiry captured. No lead goes to voicemail.
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