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order tracking

The Parts Tracker

Your AI Parts availability and ordering

Customers check order status instantly — no more "where's my order?" calls

Helps track parts orders, checks availability, and keeps customers updated on repair timeline when parts are needed.

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Powered by Help Genie

What Your AI Parts availability and ordering Does For You

Customers check order status instantly — no more "where's my order?" calls

package-search

Instant Status Updates

Customers get real-time order information without calling your team

phone-off

Fewer Support Calls

Dramatically reduces "where is my order?" enquiries

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Proactive Alerts

Notifies customers about delays or changes before they have to ask

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Happy Customers

Transparency builds trust and reduces anxiety about orders

Live Demo

Try PartsNavigator Right Now

No signup needed. Just start talking.

Try saying

Check parts status When will repair be done? Is my part in?
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Choose this template → Customise → Go live in minutes

Our customers used to dread calling us. Now they get immediate help, and many issues are resolved without even needing a technician visit. It's transformed our business.

SM
Sarah Martinez
Director of Customer Service, HomeServe Appliances
< 45 sec
Wait Time
From 8+ minutes
4%
Call Abandonment
From 25%
28%
Self-Resolved Issues
Via troubleshooting
+22%
Service Appointments
Monthly increase

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Appliances Break at the Worst Times

When the fridge dies at midnight or the washer floods at 6am, your Genie is there — capturing the call, calming the customer, and scheduling the fix.

Always Responding

Emergency repairs scheduled instantly, even at 2am.

Always Solving

30% of issues resolved through guided troubleshooting.

Always Selling

Every inquiry captured. No lead goes to voicemail.

Start Building with The Parts Tracker See Pricing