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Home builders playbook

Never miss an after-hours site issue or project enquiry

A site issue after hours or a buyer calling from the display home in the evening should not go to voicemail. Your genie answers every call, captures the details, and routes genuinely urgent calls to your site manager.

  • After-hours site issues hit voicemail and nobody acts until morning
  • Prospective buyers who call in the evening move on to a competitor who answers
  • A missed consultation request means the project brief goes cold
  • Your estimators cannot be on call for every scope and pricing question
The architecture

After-hours issues, overflow enquiries, consultation bookings, and FAQ are all covered by one genie.

A TYPICAL DAY OF COVERAGE 🌙 After-hours emergency 📈 Overflow inquiries 📅 Books the consultation 💬 Permits & timelines One genie covers every hour of the day. No missed calls, no added headcount.
A typical day of coverage After-hours, overflow, appointments, and FAQs handled without adding headcount.

What the genie does when the office is closed

After-hours building calls range from a genuine site emergency to a display-home visitor with questions about inclusions. Your genie handles each one correctly: urgent site issues get escalated to your site manager, new enquiries get captured and booked for a consultation.

A real after-hours flow

  1. 1.Answers instantly. "Thanks for calling. The office is closed but I can help right now — is this about an existing project or a new enquiry?"
  2. 2.Routes to the right flow. Site emergency gets your site manager paged. New enquiry gets captured and booked.
  3. 3.Captures what matters. Project address, nature of the issue or enquiry, and best contact details.
  4. 4.Books or escalates. Non-urgent enquiries get a consultation booking. Urgent site issues notify the right person.

This is the same pattern used in the consultation booking and estimator handoff workflows. See how it connects in the architecture guide.

The other workflows

Project consultation and site visit booking Collect project type, location, and timeline, then book the consultation into your calendar. New project enquiry capture Capture every new build and renovation enquiry with scope, location, and budget before it goes cold. Scope, pricing, and process FAQ Answer what you build, typical pricing, and how the process works so enquiries convert, not bounce. Escalate to a project estimator Hand complex scope or time-sensitive projects to your estimator with everything already captured.
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Hear how it handles an after-hours call

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The after-hours triage script, the project intake checklist, and the copy-this Genie brief. One email.

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