Home builders playbook

Answer scope and pricing questions before the enquiry bounces

What do you build, what does a kitchen renovation cost, how long does a new build take, do you work in my suburb. Your genie answers from your knowledge base, instantly, so every enquiry that could become a consultation does not bounce to a competitor.

Scope and pricing questions go unanswered and the enquiry bounces to a competitor's website
Your estimators spend time fielding calls that are not yet ready to quote
After-hours "do you do this type of work" questions go unanswered
New prospects feel uncertain about your process and do not convert to a consultation

The architecture

This is the split that makes it work: the genie answers the discovery questions, your estimators do the actual quoting.

What the genie owns vs your team The genie owns the always-on, repetitive work. Your team keeps the judgement calls.

Trained on your business, not a generic script

A generic answering service reads a thin script and puts anything specific on hold. Your genie is trained on your actual scope of work, pricing ranges, process, and the suburbs you build in. The more you upload, the more it sounds like your own front desk.

Questions it handles without your estimators

•"Do you do kitchen renovations, or is it only new builds?"
•"What does a ground-floor extension typically cost?"
•"How long does the council approval process usually take?"
•"Do you build in my suburb, or is it only a certain area?"
•"What is included in the consultation, and what does it cost?"

When a question turns into a real enquiry, the genie moves straight into project lead capture or consultation booking. When it is out of its depth, it does a clean handoff to an estimator.