Streamline Your Manufacturing Operations
Voice Genies that handle orders, support customers, and coordinate logistics 24/7
Free to start · No card required
Your customers need support in many different ways. Help Genie covers them all.
It just handles it.
Talk to it. Out loud.
Ask it something awkward. It answers in about two seconds, in your voice, from what your business actually knows. No hold music, no menu tree, no "your call is important to us".
- Answers 50 callers at once, all with the same answers.
- Trained on your manuals, pricing, hours and stock.
- Hands over to a human the moment it should.
"Which wire goes to the blue terminal?"
Blue takes the neutral. Brown to live, green and yellow to earth. Page 12 of the install guide.
Answered in 1.8 seconds
Or type, if you would rather.
Same genie, same conversation, same knowledge. Not a second product, not a second knowledge base, not a second bill. It meets people however they turn up.
- Switch from voice mid-conversation. It keeps the thread.
- Reads back links, part numbers and steps you can copy.
- Same answers as the phone line, because it is the same genie.
Your number. Anywhere.
Bring the number you already advertise, or take a new one. Local or toll-free, provisioned in minutes, answered from the first ring.
The New Zealand line is live right now. Ring it and it picks up.
Would rather we rang you?
Some people do not want to type, and do not want to wait on hold. Leave a number and we ring you back, at a time that suits, about your business and what a genie would do in it.
- No queue, no hold, no form that goes nowhere.
- A real conversation about your setup, not a script.
- Or ring us first on +64 9 886 4856.
Point your phone at that.
The same genie opens in your hand. That is exactly what your customer does when they scan the sticker on the machine, the warranty card, or the back of the door. No app, no signup, no manual.
- Print it on anything you ship.
- Update the answers once. Every sticker in the field is current.
- The code never changes, so old print stays good.
One line, on your site.
Drop this in and the genie is on every page, branded to your site, answering before a visitor thinks about leaving. It is the live-chat widget you already pay monthly for, except nobody has to be at a desk.
<script
src="https://helpgenie.ai/widget.js"
data-genie="your-genie"
defer
></script> Every genie, in your pocket.
The app puts every genie you have built on your phone. Check what was asked overnight, listen back to a call, invite the team, hand access to anyone. Your customers can carry it too.
- See every conversation as it happens.
- Invite your team, share access with anyone.
- On iPhone and Android today.
Ask us anything. By email.
Type a real question, leave your address, and we will email you back. This is the same inbox your customers would be writing to, doing the same job.
- Reads, classifies and prioritises every email that arrives.
- Drafts the reply your team sends with one click.
- Nothing sits unanswered overnight.
Your manuals, but talkable.
Drop in the install guide, the spec sheet, the price list, the SOP, the FAQ nobody reads. The genie reads all of it and answers from it, so nobody has to go hunting through page 40 again.
- PDFs, docs, spreadsheets, your website, all of it.
- Unlimited knowledge base on every plan.
- Change the source once and every channel is current.
A support page of your own.
Every genie gets its own hosted page, live on the web from the day you build it. Put it on your invoices, your packaging, your email footer, your Google listing. It is a whole support site without a support site.
Nothing to host, nothing to maintain, nothing to redeploy when an answer changes.
See a live oneOne genie answers every call, chat, and message
Trained once on what your business knows, then it picks up on every channel and takes action in your systems.
Trained on everything you know
One genie
Trained on what your business knows. One source of truth.
Answering on every channel
And taking action in your systems
What your manufacturing genie does
Three jobs, handled the moment a customer reaches out.
Order Status & Management
Handle order inquiries, status updates, and modifications around the clock
Technical Support Hotline
First-line technical support for product issues and troubleshooting
Quote & RFQ Handling
Capture and process quote requests and specifications from potential customers
“Help Genie transformed our customer service operations. We're now serving our global customers around the clock without adding headcount, and our team can focus on complex issues that truly need their expertise.”
Support Across Every Shift
Your customers run around the clock, across time zones. Your Genie can handle configured order inquiries, technical questions, and quality-issue intake while staff are unavailable.
Always Tracking
Order status, shipping updates, and delivery confirmations — pulled live from your ERP.
Always Solving
Technical issues triaged, specs delivered, and engineers notified — before you open.
Always Capturing
RFQs, quality reports, and new business — captured from every time zone.
Want the detail?
Everything Help Genie does for manufacturing
The challenges, the full application list, integrations, and FAQs — for when you want to dig in.
Challenges You Face
These are the problems your customers deal with every day — and what Help Genie solves.
After-Hours Customer Inquiries
High ImpactManufacturing customers often operate different shifts and need support outside standard hours
High Volume Technical Calls
High ImpactTechnical support teams overwhelmed with routine troubleshooting requests
Order Status Overload
Customer service teams spend significant time on repetitive order status inquiries
Global Customer Base
High ImpactServing customers across time zones requires extended support coverage
How Help Genie Solves It
From challenge to resolution — see exactly how Help Genie transforms your operations.
After-hours customer support gaps
Deploy 24/7 Voice Genie for order and shipping inquiries
Integrate with ERP/order management system for real-time status access
Technical support bottlenecks
Implement first-line technical triage with Voice Genie
Build knowledge base of common issues and troubleshooting steps
Quote request delays
Automate RFQ intake and qualification
Voice-guided specification gathering with CRM integration
Applications
How businesses use Help Genie across departments
Order Status & Management
Handle order inquiries, status updates, and modifications around the clock
- On-demand order status from connected systems
- Automated shipment tracking
- Order modification requests
- Reduce routine order-status calls
Technical Support Hotline
First-line technical support for product issues and troubleshooting
- 24/7 technical assistance
- Guided troubleshooting steps
- Warranty claim initiation
- Escalation to engineers when needed
Quote & RFQ Handling
Capture and process quote requests and specifications from potential customers
- Capture RFQs after hours
- Gather specifications upfront
- Qualify leads automatically
- Faster quote turnaround
Quality Issue Reporting
Enable customers to report quality issues and track resolution
- Structured issue intake
- Automatic ticket creation
- Track resolution status
- Improve quality feedback loop
Logistics & Shipping
Coordinate deliveries, pickups, and shipment scheduling
- Schedule delivery windows
- Coordinate pickup times
- Track shipment status
- Reduce routine logistics calls
Vendor & Supplier Support
Handle supplier inquiries about POs, payments, and specifications
- PO status inquiries
- Payment status updates
- Spec clarifications
- Vendor onboarding support
What Your Genie Can Do
Order Status & Tracking
PO status, ship dates, tracking numbers, and delivery ETAs can be provided from your connected ERP, day or night.
Technical Support Triage
Product specs, installation guidance, troubleshooting — your Genie handles first-line technical calls so your engineers focus on complex issues.
RFQ & Quote Capture
Capture detailed quote requests after hours with material specs, tolerances, volumes, and timelines — ready for your quoting team in the morning.
Quality Issue Management
Customers report defects, your Genie documents everything — lot numbers, defect descriptions, quantities — and kicks off the resolution process.
Connect Anything via Our API
One REST API with a typed TypeScript SDK, real-time webhooks, and embeddable widgets — your logic, our conversation engine.
32 Resources, One REST API
Typed responses, pagination, and filtering across every resource — agents, conversations, knowledge bases, and more.
Webhooks & Real-time Events
Subscribe to conversation events, lead captures, and status changes. Push data to your systems the moment it happens.
Embed Anywhere
Drop a genie widget into any website, app, or kiosk with a single script tag or iframe.
Works with your existing tools
AI agent compatible
Our API is designed to work with the latest AI coding tools and agent frameworks. Build, extend, and automate Help Genie with the tools you already use.
Get your API key and start building in minutes
See What a Voice Genie Can Do
Tap any genie to try a live voice demo — or build your own in one click. Every genie is fully customisable to your business, your voice, and your workflow.
Voice Genies that handle orders, support customers, and coordinate logistics 24/7
Common Questions
01Can the genie access our ERP system for order information?
Yes, Help Genie integrates with major ERP systems including SAP, Oracle NetSuite, Epicor, and Microsoft Dynamics to provide real-time order status, shipping information, and inventory data.
02How does it handle technical support requests?
The genie uses your product knowledge base to guide customers through common troubleshooting steps. For complex issues, it captures detailed information and escalates to your technical team with full context.
03Can it handle B2B customers with specific account requirements?
Absolutely. Help Genie can verify customer accounts, access account-specific pricing and terms, and handle the nuanced requirements of B2B manufacturing relationships.
04Can I customize how my Genie speaks and acts?
Absolutely. Choose from dozens of natural-sounding voices, set the tone — professional, friendly, or somewhere in between — define personality traits that match your brand, and customize greetings and conversation style.
05How do I add knowledge and keep it updated?
Upload PDFs, docs, or paste text directly — your Genie learns your business instantly. Update anytime and changes apply immediately. No technical skills required.
06How do I access my lead information?
Your way. View a real-time dashboard with all conversation details, get instant SMS alerts for new leads, receive email summaries with full transcripts, or export data anytime you need it.
07Can I transfer calls to a human?
Yes. Define what triggers a transfer, route to specific team members or departments, set up on-call schedules, and enjoy warm handoffs with full context provided.
08Can I use my existing business phone number?
Yes. Your customers call the same number they always have. Help Genie integrates seamlessly with your current phone system — no need to change your business cards or website.
09Can I create a new phone number?
Easily. Pick from thousands of available local or toll-free numbers. Your new number is active in minutes — perfect for new campaigns or locations.
10Can I be more present for my customers?
Absolutely. Generate QR codes that connect straight to your Genie, create stickers for storefronts, vehicles, or handouts, embed links in emails and signatures, and place your Genie anywhere your customers might need help.
Related Resources
Voice AI for Manufacturing: The Complete Guide
Voice AI for manufacturers explained. Handle RFQs, order-status calls, and after-hours enquiries without missing revenue or tying up your team.
The 60-Second Handover That's Costing You Real Money
See how voice AI shift handover works in manufacturing. Structured briefings, queryable logs, and pattern alerts built shift by shift.
AI RFQ Intake for Manufacturing Companies
How The RFQ Handler voice genie captures project specs, collects requirements over the phone, and delivers complete quote requests to your estimating team.
How Manufacturers Use AI to Automate RFQ Intake and Qualify Leads Faster
Manufacturing RFQs get lost when shop floor staff can't take detailed notes. Learn how AI captures structured quote requests and helps manufacturers respond faster.
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