Marine playbook
Hybrid by design: the genie knows when to hand off
Voice AI is not about replacing your service coordinator. It handles the always-on intake and hands the complex technical, warranty, and salvage calls to a person with the vessel, issue, and history already captured.
- Customers hate repeating the vessel and fault to a second person
- Context lost between an answering service and your yard coordinator
- Some technical calls genuinely need your coordinator, and callers can tell
- Escalations with no notes waste coordinator time on the callback
Handoff is routing: the genie answers every call, then sends the right conversations to your coordinator.
A handoff that carries the context
The whole point of hybrid AI plus human is that the coordinator who picks up already knows the vessel and the problem. Your genie decides when to escalate based on your rules, then passes the vessel name, the fault, and everything captured so the owner never starts over.
When it hands off to your coordinator
- •A complex technical fault or warranty claim that needs your coordinator to weigh in
- •A high-value refit or salvage where a person adds confidence
- •Anything outside its knowledge base or your yard rules
- •An owner who simply asks to speak to someone
Every escalation reaches your coordinator as a clean note, not a missed call. This is the split shown in the architecture guide: the genie owns the repetitive intake, your team keeps the technical judgement. It pairs naturally with after-hours dock calls and parts and yard FAQ.
The other workflows
After-hours dock and service calls Answer the 10pm engine-fault call, capture vessel and issue, and book the service for morning. 
Marine service and slip booking Collect vessel details, the fault, and the slip or haul-out date, then book it into your calendar. 
Boat sales and brokerage enquiry capture Capture every new-boat, used-boat, and brokerage enquiry with the details that matter. 
Parts, pricing, and yard FAQ Answer parts, pricing, crane availability, and yard hours instantly without pulling your team off a job. See how it hands off
Paste your website and hear the genie recognise its limits and offer a coordinator. No signup.
Instant Genie
Hear a genie answer YOUR customers, right now
Paste your website. No signup. About 60 seconds.
Get the Marine voice AI playbook
The escalation rules, the handoff script, and the copy-this Genie brief. One email.
No spam. Just the playbook and the occasional voice AI tip. Unsubscribe anytime.
Go live in about a minute
Spin up a genie from your own website in about a minute and get it live on your phone line.