How does the genie handle true emergencies?

The genie can assess severity through targeted questions. For critical situations, it captures key information and can trigger your configured emergency dispatch protocol while staying on the line with the customer.

Can it help identify parts without a part number?

Yes, the genie can guide customers through equipment model identification, describe the part visually, and use cross-reference databases to find the correct part number from descriptions or superseded numbers.

Does it integrate with our dispatch system?

Help Genie integrates with leading field service platforms including ServiceMax, IFS, and Salesforce Field Service to check technician availability and schedule service calls directly.