About Help Genie
We build support that runs itself.
Every business answers the same questions all day — on the phone, in chat, over email, from the field. We started Help Genie because the tools meant to help — manuals, IVR menus, overseas call centres — mostly made it worse. So we built a genie that resolves those questions on its own, in your voice, across every channel.
What we believe
The same fifteen questions get asked and answered all day, every day — by phone, chat, email, and QR scan. After 5pm it goes to voicemail. The web lead at 11pm goes cold. Your best person is mid-job when the call comes in. Support shouldn't depend on who's free.
Help Genie is your first layer of support. One genie, trained on everything your business knows — manuals, FAQs, pricing, SOPs — distributed across voice, chat, phone, website, QR, and email. It resolves everyday questions on its own, takes action in the systems you already run, and hands off to a human when it matters. Live in an hour. No developer required.
Why we write
Most of what's written about "AI for business" is generic and untested. We publish what we learn from putting voice AI into real trades, dealerships, hotels, and manufacturers — what actually resolves, what still needs a human, and the honest trade-offs. When you read something here, it's written by people who ship this for a living.
The founders
Tim Boyle
Co-founder, Help Genie
Tim Boyle is a co-founder of Help Genie, focused on the product and platform behind natural voice conversations. He writes about the engineering reality — latency, integrations, knowledge bases, and why one genie needs to work across every channel.
Co-founded Help Genie; builds the voice AI platform and Sync integrations behind Help Genie's genies.
Sam McKay
Co-founder, Help Genie
Sam McKay is a co-founder of Help Genie. He spends his days with business owners drowning in the same support questions — and building the voice AI that resolves them. He writes first-hand about what actually works when support runs itself.
Co-founded Help Genie; has deployed voice genies across trades, real estate, and hospitality businesses.
See support that runs itself
Start free and have a genie answering in under an hour — or talk to one live right now.