Appliances lead magnet
The Voice AI playbook for Appliances
An appliance repair business runs the same five call workflows every day. This playbook shows how one genie triages the fault, answers warranty questions, books the repair, and hands off to a field engineer when it should.
- Overflow while your engineer is on a job hits voicemail
- After-hours callers with a dead fridge want a booking now
- Warranty and troubleshooting questions eat the whole day
- New enquiries go cold before anyone calls back
Here is where every call, message, and web chat actually goes.
The top 5 call and chat workflows
Every appliances business runs the same five workflows, whether it is a two-person shop or a multi-location operation. The playbook covers each one in detail; here is the summary.
- 1 After-hours support intake Capture the model and fault after the workshop closes, and book the repair for the morning.
- 2 Repair booking Collect the appliance, fault, and address, then drop the repair into your calendar.
- 3 New service enquiry capture Capture make, model, and fault, then qualify before it goes cold.
- 4 Troubleshooting and warranty FAQ Answer troubleshooting, warranty, and "do you fix this brand" instantly.
- 5 Escalate to a field engineer Hand off with the model, fault, and history already captured.
What goes in the knowledge base
Upload these and your genie answers like it has worked your repair desk for years.
- Appliance types and brands you service, and any you do not
- Service area (suburbs or a coverage map) and callout fees
- Common fault sheets and the top troubleshooting steps per appliance
- Warranty policy: what is in warranty, what is chargeable, proof needed
- Booking rules: hours, lead time, parts-order wait times
- After-hours policy: what gets booked vs what waits for an engineer
- Escalation contacts: which engineer gets which diagnostic
The full PDF below also includes the architecture diagram, a "copy this Genie brief" fill-in-the-blank checklist, and the fastest ways to go live. See how it fits together in the architecture guide or head back to the Appliances hub.
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The five support workflows, the fault-triage checklist, and the copy-this Genie brief. One email.
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