The Help Genie Tour
Goodbye manuals.
Hello Help Genie.
The first scalable support layer for any business. One brain, trained on what you do, ready to answer across voice, chat, QR, and email. 24/7, in your voice.
The problem
You built the business. You cannot be the support team too.
You answer the same questions every week. You miss the 7pm caller who needed a quote. You watch live chat sit unanswered overnight. You hand customers a manual and hope they read it. Hiring a frontline rep lands at five to seven thousand dollars a month before they answer a single call.
The numbers
Four realities small businesses live with, whether they look at them or not.
A missed call is usually a lost customer. Miss the 7pm quote and they have already rung the next business on the list.
Fully-loaded monthly cost of one frontline support rep. Plus the software they sit inside.
Hours your customers expect a response. Most small businesses cover eight of them.
The same handful of questions, asked over and over, on every channel. The repetitive load a genie absorbs so your team does not have to.
What it actually is
The first scalable support layer for any business.
Help Genie is an automated support layer for any business. Internal support. External support. The same conversational brain, trained once on what you do, answering customers and staff across every channel they actually use.
Sign up, point it at your documents and the way your business talks, and within an hour your business has a scalable support function. Voice. Web chat. QR codes on quotes and job sheets. Email. SMS. Available 24/7, in your voice, at roughly ten percent of the cost of building the same function with people. And once it is set up, it scales without limit.
Three big bets, one tent
Replace the manual. Run the support function. Cover every doorway.
Three pillars Help Genie covers from the day you sign up. Each one is a complete answer to a problem most businesses have given up trying to solve.
Manuals, FAQs, install guides, warranty sheets, and internal SOPs become conversations. For anyone who ships a product with a manual.
The whole frontline support layer. Triage, knowledge retrieval, escalation. The genie is the support team. Humans only see the conversations that need them.
Voice, chat, QR, email, text. Same brain, every channel. The customer who pings chat at 4pm and rings at 6pm picks up where they left off.
The mental model
One brain. Every doorway.
Train it once on everything your business knows. Reach customers and staff wherever they already are. Same answers, same brand voice, same source of truth across every channel.
How it ships
Three steps. Ten minutes. No developer.
Setup is a chat conversation. That is not a marketing line. That is the actual product. The genie that helps you build your business is the same product your customers will talk to.
Open a chat with the genie builder. Tell it what your business does, who it serves, and the tone to use.
Drop in your existing materials. FAQ pages, price lists, websites, policies, manuals, and SOPs. The genie ingests them.
Brand it with your colours. Turn on the channels. The genie is live on your number, website, and printed QRs within the hour.
The channels
Same brain. Every channel your customers use.
Channel one · the flagship
The voice genie picks up your business line, holds a natural conversation, books work into the calendar, and transfers to a human when it actually matters.
- Answers in under 2 seconds, every time, including 2am
- Books appointments straight into your calendar
- Transfers warm calls to your mobile when the criteria are met
- Every call transcribed and tagged so you see what is coming in
- Bring your existing number or get a new one. Local or toll-free.
Channel two · embed and print
Same brain, two more doorways. Embed the chat widget on any website with a snippet. Print a QR on quotes, invoices, fridge magnets, job sheets, and hotel keycards. Customers scan and land on a mobile chat with the genie. No app install.
- Web chat widget embedded with one JavaScript snippet
- Branded to your site. Same brain as the voice genie.
- QR codes generated in the product. Print them anywhere.
- Hands off to a human the moment the conversation calls for one
- Continues the conversation if the customer moves from chat to phone
Where it earns its keep
One genie. Many jobs to be done.
Use case · customer support
External support, on every channel, 24/7.
The customer-facing support layer. Voice, chat, QR, email. The genie answers questions, books work, captures leads, handles complaints, and escalates to a human when the conversation calls for one.
- Answers product questions from the manual, FAQ, and pricing pages
- Books urgent jobs into the calendar at 11pm
- Qualifies leads on the after-hours web chat and pushes them to your CRM
- Captures complaints in structured form, routed to the right human
- Triages volume so the team only sees what needs them
Use case · internal support
Internal support. Your team first call.
Every business has a second pile of repeat questions, the ones the team asks each other. Where is the X form. How do we handle Y. What is our policy on Z. A Help Genie answers them from your handbook, SOPs, and internal procedures, on a phone or a chat, in the field or at the desk.
- Trained on your employee handbook, SOPs, and internal procedures
- Available to staff on a private phone line, web chat, or QR sticker
- Field teams ring the genie for parts, codes, callbacks, and install steps
- New hires ramp without burning a senior on the same questions
- When you change a procedure, the genie picks up the new answer
Use case · manufacturers and product companies
Your customers do not read the manual. They would ask the product.
Every product ships with documentation customers never read. Install guides, warranty terms, troubleshooting flows, parts diagrams. Put a Help Genie on it. The product becomes talkable. Customers ask the genie and the genie answers from the actual source of truth.
- Point the genie at the install guide, owner manual, spec sheet, and FAQ
- Print a QR on the box, the product, the warranty card, the welcome pack
- Customers ask in voice or chat. The genie answers in plain language.
- Service questions get triaged. Warranty cases get routed to the right team.
- Update the source. Every customer gets the new answer instantly.
The economics
A support function at ten percent of the cost.
The hire you cannot justify becomes the subscription you can. And once Help Genie is configured, it scales without hiring anyone else.
Fully-loaded monthly cost of one person on the phones.
-
Salary, tax, super. One person, 40 hours, five days a week. - Software stack. Phone system, CRM, ticketing, headset, training.
- Time to onboard. Weeks before they can answer unaided.
- Sick days, holidays, churn. Coverage gaps, recruitment, re-training.
Of that cost. Voice, chat, QR, email. 24/7. In your voice.
- Flat monthly. Genie, knowledge base, every channel, all included.
- Unlimited parallel conversations. 50 callers at once, same brain.
- 24/7, instant pickup. Under two seconds, every time, including 2am.
- Never sick, never churns. Same answers, every time, every channel.
The control panel
One screen. Every conversation, every channel, every genie.
You watch what the genie is doing the way you would watch a team. Conversations, leads, analytics, brand, and escalations. All in one place.
Every genie you have spun up. Status, channels, voice, owner.
What customers ask. Where conversations drop. What is driving outcomes.
Every conversation across every channel. Qualified leads, booked work, callbacks.
Lock the voice, the tone, and the escalation rules. Reusable playbooks per use case.
The platform underneath
Completely programmatic. Build on top.
Help Genie is not a closed box. Every surface in the product has an API behind it. Push knowledge in. Pull conversations out. Wire the genie into anything else you run.
Bolt-ons
Add on top of the core. Mail. Sync. Outbound.
Bolt-on · email triage
A Help Genie bolt-on for Gmail and Outlook. The same brain that runs voice and chat reads every incoming email, classifies it, prioritises it, and drafts a reply your team can send with one click. Optional autopilot for the easy questions.
- Classifies and tags every incoming email automatically
- Drafts replies in your brand voice from your knowledge base
- Surfaces only the messages that need a human
- Daily inbox digest so nothing rots in a folder
- Guardrails so nothing ships without sign-off when you want one
The integration layer for the genie. After a call, chat, or email, Sync writes the right thing to the right system, no retyping.
- 700+ pre-built integrations: HubSpot, Salesforce, Pipedrive, Google Calendar, Outlook, ServiceTitan, Slack, and more
- Bring your own API for anything custom. The platform designs the recipe.
- Mid-conversation lookups: check stock, availability, or a customer record live on the call
- Post-conversation actions: book the job, send the quote, log the disposition, ping the right Slack channel
Outbound calling for sales, follow-ups, win-back, qualification, and NPS surveys. The genie places the call, holds the conversation, and captures the result.
- Campaign builder with target lists from your CRM
- Disposition framework: answered, voicemail, callback, qualified, not qualified, do-not-call
- TCPA and DNC compliance built in
- Live dashboards: connect rate, conversation length, qualified-per-hour
Help Genie · in your pocket
The whole genie. On your phone.
Every Help Genie comes with a native iOS and Android app for owners, operators, and end customers. Spin up genies, watch conversations live, hand off to a human, and train on the fly. The control panel that lives at your desk also lives in your pocket.
Live conversations, today bookings, escalations, and lead notifications. The genie pings you when it actually needs you.
Pick up escalated chats, reply by voice or type, and hand back to the genie when it is resolved. No new tool, no new tab.
Spin up a new genie from a phone in the same chat conversation as the desktop. Quote a new client, walk out with a working genie.
A consumer marketplace where your customers add the genies they actually use. Branded, owned by you, distributed everywhere.
Industry fit
Built for businesses that answer the same questions every day.
Twelve verticals we ship templates and playbooks for today. The pattern repeats. High volume of repeat questions, customers reaching out across more than one channel, and not enough hours in the day. If your business is on this list, a genie has been built for it. If it is not, we will build one for it.
Get started
Three doorways. Pick whichever is easiest.
The fastest way to know if Help Genie fits is to use one. Ring the genie that answers our own line, talk to one online, or email Sam directly. Every doorway lands you in a real conversation, not a marketing demo.
Real world support. Reinvented.
Now we are talking.
Start free and have a genie answering in under an hour, or talk to one live right now.