Travel & Hospitality Desk Full. Phones Ringing. Genie's Got Both .
Your genie answers reservation calls, booking enquiries, and guest questions when your front desk team is with guests. Every caller gets a real response, not a hold queue.
No credit card required. Live in under five minutes.
The Real Cost A Guest on Hold Is a Guest Who Books Somewhere Else
Travellers have options. When they can't reach your property quickly, they book with a competitor or through an OTA that charges you 15-20% commission.
the average guest will wait on hold before hanging up
commission charged when guests book via OTAs instead of calling direct
of direct bookings come outside business hours when a caller can't reach reception
your genie takes reservation calls around the clock
Real Conversation Here Is What Guests Hear
While your front desk is managing check-in, your genie handles the next booking call.
Voice Genie
Answering for your business
What happens next
Reservations team gets the guest name, number, dates, room preference, and special request. Calls back ready to confirm the booking and process payment directly, no OTA commission.
Lead Capture Every Direct Booking Enquiry Captured
Your genie ensures every guest who calls gets a response and every reservation enquiry reaches your team with full context, so you keep the commission and the relationship.
Help Genie
New lead just captured
New caller captured. Tap to view full transcript and contact details.
Guest name
Best callback number
Check-in and check-out dates
Number of guests
Room preference and special requests
Full conversation transcript
Common Scenarios
Where Your Genie Makes the Difference
Real situations where Travel & Hospitality businesses capture leads they would otherwise lose.
Direct Reservation Calls
A guest calls to book directly when your front desk is busy. Your genie captures all the booking details and routes the call to your reservations team before the guest books via an OTA.
After-Hours Booking Enquiries
Travellers often plan trips late in the evening. Your genie answers after-hours reservation calls and captures the full enquiry so your team can confirm first thing in the morning.
Guest Questions and Amenity Information
Guests and prospective guests call with questions about parking, breakfast, check-in times, and local activities. Your genie answers the common ones and captures the rest.
FAQ
Common Questions
01Can my genie answer questions about room types, pricing, and availability?
Yes. You upload your room types, pricing, and FAQ content. Your genie answers common questions and captures the reservation enquiry for your team to confirm and process.
02Can it handle calls for multiple properties under the same management?
Yes. Each property can have its own genie configuration, or a central genie can handle calls for all properties and route enquiries to the right team.
03Will it reduce our reliance on OTA bookings?
That is exactly the goal. Every direct call your genie captures and converts is a booking you keep at full margin instead of paying 15-20% commission to a booking platform.
04Can I customize how my Genie speaks and acts?
Absolutely. Choose from dozens of natural-sounding voices, set the tone — professional, friendly, or somewhere in between — define personality traits that match your brand, and customize greetings and conversation style.
05How do I add knowledge and keep it updated?
Upload PDFs, docs, or paste text directly — your Genie learns your business instantly. Update anytime and changes apply immediately. No technical skills required.
06How do I access my lead information?
Your way. View a real-time dashboard with all conversation details, get instant SMS alerts for new leads, receive email summaries with full transcripts, or export data anytime you need it.
07Can I transfer calls to a human?
Yes. Define what triggers a transfer, route to specific team members or departments, set up on-call schedules, and enjoy warm handoffs with full context provided.
Stop Losing Leads to Voicemail
Set up your genie in five minutes. It answers from the moment you go live.
Live in 5 minutes
Connect your number, upload your business info, done.
Every lead captured
Name, number, and job details. Straight to your phone.
Works on your existing number
No changes to your cards, website, or Google listing.