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Hospitality playbook

Every reservation taken, straight into your PMS

Your genie collects the dates, party size, room type, and special requirements, checks your availability, and drops the booking straight into your property management system. No double bookings, no missing details — just confirmed reservations.

  • Reservation calls during peak check-in go unanswered and guests book elsewhere
  • Missing special requirements mean a dissatisfied guest on arrival
  • Double bookings when the reservation calendar is not in sync
  • Your front desk retypes the same intake into the PMS after every call
The architecture

Reservation intake is a data flow: capture dates and party, qualify room type, notify the PMS, resolve as booked.

HOW THE DATA MOVES 1 Capture trip details 2 Qualify preferences 3 Notify front desk / agent 4 Booked or escalated Every conversation ends as a record in your system, not a lost call.
How the data moves Capture, qualify, notify, resolve. Every conversation ends as a record, not a lost call.

Intake that never misses a guest requirement

A reservation is only good if the right room is ready and the guest's requirements are known before arrival. Your genie asks the same questions your best reservationist would, in the same order, every time, and only offers rooms that match the guest's needs.

What it captures on every booking

Check-in and check-out dates
Number of guests and room type preference
Special requests (accessibility, dietary, occasion)
Guest name and best contact
Estimated arrival time
Loyalty membership or corporate rate if applicable

When a booking is complex or needs manager attention, it moves to a handoff to your reservations manager with everything already captured. See how it all connects in the architecture guide.

The other workflows

After-hours reservation and guest calls Answer the late-night booking call, capture party details, and confirm the reservation instantly. Group and event enquiry capture Capture group bookings, corporate stays, and event enquiries with the details that matter. Rates, availability, and guest FAQ Answer availability, rates, amenities, and check-in times instantly so your desk focuses on guests in front of them. Escalate to reservations manager Hand complex group bookings, complaints, and VIP requests to your manager with the full context captured.
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