Hospitality playbook

Every group and event enquiry captured before it goes to a competitor

A corporate event planner or wedding coordinator who cannot reach your events team does not wait for a callback. Your genie captures every group and event enquiry with the dates, numbers, and requirements, and routes it to the right person immediately.

Group enquiries hit voicemail and the planner books the venue that answers
High-value corporate accounts are lost because no one followed up the initial call
Event enquiries lack enough detail for your team to quote without a callback
Weekend and after-hours group calls go unanswered until the opportunity is cold

The architecture

Group and event lead capture is the same flow, tuned to the high value of each enquiry.

How the data moves Capture, qualify, notify, resolve. Every conversation ends as a record, not a lost call.

Qualified group briefs, not just messages

A name and a "can someone call me about a group booking" is not a lead. Your genie asks the questions that tell your events team whether this is a group ready to sign or someone gathering quotes for a meeting months away, and does it in a natural conversation.

Captures

Name, organisation, event type, dates, and estimated room block or event size.

Qualifies

Budget range, decision timeline, and whether they need event space, accommodation, or both.

Routes

Sends it to your events coordinator, corporate sales, or reservations manager for follow-up.

Every enquiry lands with your events team the moment the conversation ends — nothing waits for someone to check voicemail. See the platform-level architecture guide to see how the lead data moves.