Your voice genie should sound like your business, not like a robot reading a script. Starting today, you have full control over how your genie sounds and behaves on every call.

What’s New

The new voice and personality customization system gives you three layers of control:

• Voice selection with 50+ voice options across different accents, genders, ages, and speaking styles. Preview each one before committing.
• Personality tuning with adjustable traits like warmth, formality, energy, and humor. Slide the dials to match your brand’s vibe.
• Custom phrases and style rules where you define specific greetings, sign-offs, and language preferences. Tell the genie to always say “y’all” instead of “you all,” or to never use the word “unfortunately.”

Every genie in your account can have its own voice and personality. Run a friendly, casual genie for your dental practice and a polished, formal one for your law firm, all under one account.

Why We Built It

When we launched Help Genie, every genie used the same default voice. It was pleasant and professional, but it didn’t sound like your business.

A surf shop in California and a law firm in Manhattan have very different ideas of what “professional” sounds like. The surf shop wants their genie to sound relaxed and approachable. The law firm wants composed and authoritative. Both are right for their brand.

We also heard from businesses that had very specific requirements. A veterinary clinic wanted their genie to sound warm and reassuring because pet owners calling about sick animals are often anxious. A car dealership wanted their genie to sound energetic and confident because they’re competing for leads. A funeral home wanted their genie to sound calm and compassionate, with zero casual language.

The default voice couldn’t be all of those things. So we built a system that lets every business create exactly the voice they need.

How It Works

Customizing your genie’s voice and personality takes about ten minutes:

1. Open Voice Settings for any genie in your dashboard and browse the voice library. Filter by accent, gender, age range, and speaking style. Click any voice to hear a sample with your actual genie greeting.
2. Adjust personality traits using the five core sliders:
   • Warmth (clinical to friendly)
   • Formality (casual to formal)
   • Energy (calm to enthusiastic)
   • Verbosity (concise to detailed)
   • Empathy (matter-of-fact to compassionate)
3. Add custom style rules in plain language. Examples: “Always introduce yourself as Sarah,” “End every call with ‘Have a wonderful day’,” “If the caller sounds frustrated, slow down and acknowledge their concern before troubleshooting.”
4. Preview with a test call to hear how your customized genie sounds in a real conversation. Adjust and re-test until it feels right.

Preset personality templates:

We also created industry-specific presets to give you a head start:

Select a preset, then fine-tune from there. Most businesses find their ideal settings within two or three test calls.

Who Benefits Most

Voice and personality customization matters for every business, but it has the most impact for:

• Multi-brand operators who run several businesses and need each genie to sound distinct. A restaurant group with a fine dining spot and a casual taco place needs two very different voices.
• Professional services (legal, financial, medical) where tone directly affects caller trust and perceived competence
• Luxury and high-end services where the voice genie is the first impression and needs to match the premium experience
• Regional businesses that want their genie to reflect local speech patterns and cultural norms
• Franchises that need brand consistency across locations while still allowing some local personality

What’s Next

We’re continuing to expand voice customization:

• Clone your own voice so your genie sounds exactly like you (coming Q3 2026)
• Multilingual personality persistence so your genie’s personality carries across all supported languages
• A/B voice testing to compare how different voices and personalities affect caller satisfaction and conversion

Voice and personality customization is available now on all plans. Customize your genie’s voice or hear voice genies in action.