Field Service Management

Your Voice Genies + Housecall Pro

Help Genie fields customer calls, books jobs, and syncs everything to Housecall Pro — so your office runs itself while your team is in the field.

Try It Free See How It Works

I'm speaking...

End Conversation

Synced to Housecall Pro

Data received

Phone, Link, QR, App

How It Works

From Conversation to Housecall Pro

Every step is automatic — whether your customer reaches your genie by phone, link, QR code, or mobile app.

Customer Connects

Via phone call, shared link, QR code, or your mobile app — your genie is always ready.

Help Genie Answers

AI voice genie greets the caller and understands their intent naturally.

Collects Details

Name, requirements, preferences — all gathered naturally through voice.

Synced to Housecall Pro

Data lands in Housecall Pro instantly. Zero human intervention.

What You Can Pass to Housecall Pro

Define what your genie collects — every field is fully customizable via the API

Customer Name

Address

Phone

Service Type

Issue Details

Preferred Window

Access Notes

Membership Plan

These are just examples.

Your genie's goals are fully configurable — collect any data you need and send it anywhere via our API. You decide what matters.

Workflows

4 Ways Genie Works With Housecall Pro

Full lifecycle management through natural voice conversation.

New Job Booking

Customer describes their issue. Genie captures details, checks your Housecall Pro schedule, and books the job with the right technician and time window.

Service Type Issue Description Address Time Window Customer Phone

Customer Lookup

Returning customer identified by phone. Genie pulls their Housecall Pro history — past jobs, outstanding estimates, payment status — before the caller finishes their sentence.

Customer Match Job History Open Estimates Balance Due

Estimate Follow-up

Share a genie link with customers alongside their estimate. They can ask questions about scope and pricing via voice, and approved estimates convert into scheduled jobs automatically.

Estimate ID Line Items Total Approval Status Schedule Date

Review Collection

After job completion, send customers a genie link via email or SMS. They share their feedback through a natural voice conversation, and reviews sync back to your Housecall Pro profile.

Job ID Rating Review Text Technician Name

Industries

Housecall Pro + Help Genie For Your Industry

See how businesses in your space use this integration every day.

Trades

HVAC company books emergency and maintenance calls 24/7

See Trades genies

Appliances

Appliance repair dispatches techs based on brand expertise

See Appliances genies

Home Builders

Remodeling crews scheduled from initial consultation calls

See Home Builders genies

Developer-Friendly

Connect Via Webhook or REST API

Every completed conversation fires a webhook with structured data. Use our REST API to read conversations, manage data, and configure your genie — all typed with a TypeScript SDK.

Real-time webhooks on conversation completion
Structured JSON with all collected fields
TypeScript SDK with full type safety
Direct Housecall Pro API pass-through
Retry logic with exponential backoff

Explore the API View Docs

webhook-payload.json

// Help Genie webhook → your server → Housecall Pro
{
  "event": "conversation.completed",
  "data": {
    "intent": "book_service",
    "collected_fields": {
      "customer_name": "Karen Phillips",
      "address": "892 Maple Drive, Nashville TN",
      "issue": "AC not cooling, making strange noise",
      "urgency": "today_if_possible",
      "phone": "+1 (555) 789-0123"
    },
    "housecall_job_created": true,
    "housecall_job_id": "HCP-78432",
    "assigned_tech": "Marcus Johnson"
  }
}