Field Service Management

Your Voice Genies + ServiceTitan

Help Genie handles incoming calls, books service jobs directly into ServiceTitan, and dispatches technicians — all through natural voice AI.

Try It Free See How It Works

I'm speaking...

End Conversation

Synced to ServiceTitan

Data received

Phone, Link, QR, App

How It Works

From Conversation to ServiceTitan

Every step is automatic — whether your customer reaches your genie by phone, link, QR code, or mobile app.

Customer Connects

Via phone call, shared link, QR code, or your mobile app — your genie is always ready.

Help Genie Answers

AI voice genie greets the caller and understands their intent naturally.

Collects Details

Name, requirements, preferences — all gathered naturally through voice.

Synced to ServiceTitan

Data lands in ServiceTitan instantly. Zero human intervention.

What You Can Pass to ServiceTitan

Define what your genie collects — every field is fully customizable via the API

Customer Name

Service Address

Phone

Issue Type

Urgency

Preferred Window

Equipment Details

Access Instructions

Membership Status

These are just examples.

Your genie's goals are fully configurable — collect any data you need and send it anywhere via our API. You decide what matters.

Workflows

4 Ways Genie Works With ServiceTitan

Full lifecycle management through natural voice conversation.

Job Booking

Customer calls about a broken furnace. Genie captures the issue, checks technician availability in ServiceTitan, and books the job — confirms the time window with the caller.

Service Type Issue Description Address Preferred Window Customer Name

Dispatch Notification

Job booked. Genie triggers dispatch in ServiceTitan, assigns the nearest available tech, and sends the customer a confirmation with the tech's ETA.

Tech Assignment ETA Window Job Priority Equipment Needed

Emergency Triage

Urgent call after hours. Genie assesses severity, escalates true emergencies to on-call tech, and schedules non-urgent issues for next available slot.

Urgency Level Issue Type Safety Concern On-Call Status

Follow-up & Review

After job completion, send customers a link to your genie via email or SMS. They share feedback through a natural voice conversation, and it syncs back to ServiceTitan automatically.

Job ID Satisfaction Score Review Text Follow-up Needed

Industries

ServiceTitan + Help Genie For Your Industry

See how businesses in your space use this integration every day.

Developer-Friendly

Connect Via Webhook or REST API

Every completed conversation fires a webhook with structured data. Use our REST API to read conversations, manage data, and configure your genie — all typed with a TypeScript SDK.

Real-time webhooks on conversation completion
Structured JSON with all collected fields
TypeScript SDK with full type safety
Direct ServiceTitan API pass-through
Retry logic with exponential backoff

Explore the API View Docs

webhook-payload.json

// Help Genie webhook → your server → ServiceTitan
{
  "event": "conversation.completed",
  "data": {
    "intent": "book_service",
    "collected_fields": {
      "customer_name": "Mike Thompson",
      "address": "1234 Oak Street, Austin TX",
      "issue": "Water heater not producing hot water",
      "urgency": "same_day",
      "preferred_window": "afternoon",
      "phone": "+1 (555) 234-5678"
    },
    "servicetitan_job_created": true,
    "servicetitan_job_id": "JOB-2026-4521"
  }
}