Team Communication

Your Voice Genies + Microsoft Teams

Help Genie delivers real-time call summaries, lead alerts, and escalation notifications directly into Microsoft Teams channels.

Try It Free See How It Works

I'm speaking...

End Conversation

Synced to Microsoft Teams

Data received

Phone, Link, QR, App

How It Works

From Conversation to Microsoft Teams

Every step is automatic — whether your customer reaches your genie by phone, link, QR code, or mobile app.

Customer Connects

Via phone call, shared link, QR code, or your mobile app — your genie is always ready.

Help Genie Answers

AI voice genie greets the caller and understands their intent naturally.

Collects Details

Name, requirements, preferences — all gathered naturally through voice.

Synced to Microsoft Teams

Data lands in Microsoft Teams instantly. Zero human intervention.

What You Can Pass to Microsoft Teams

Define what your genie collects — every field is fully customizable via the API

Caller Name

Phone

Intent

Duration

Outcome

Priority

Summary

Assigned Team

Follow-up Required

These are just examples.

Your genie's goals are fully configurable — collect any data you need and send it anywhere via our API. You decide what matters.

Workflows

4 Ways Genie Works With Microsoft Teams

Full lifecycle management through natural voice conversation.

Channel Notifications

Every completed call posts a formatted Adaptive Card to your Teams channel with caller info, intent, collected details, and action buttons.

Caller Name Intent Summary Action Items

Escalation Alerts

Urgent or complex calls trigger direct messages to the assigned team member with full context and one-click callback.

Priority Assigned To Caller Context Callback Number

Daily Reports

Automated daily summary posted to your operations channel — calls handled, leads captured, issues flagged, and team performance.

Total Calls Resolution Rate Leads Escalations

Approval Workflows

Calls requiring approval (large quotes, special requests) trigger Teams approval flows so managers can review and approve from chat.

Request Type Amount Customer Approval Status

Industries

Microsoft Teams + Help Genie For Your Industry

See how businesses in your space use this integration every day.

Manufacturing

Production team gets order inquiries in #sales-orders channel

See Manufacturing genies

Industrial

Safety incidents escalated to #safety-team instantly

See Industrial genies

Office Equipment

IT support calls routed to #helpdesk with device details

See Office Equipment genies

Automotive

Fleet management calls posted to #fleet-ops with vehicle info

See Automotive genies

Home Builders

Warranty claims posted to #warranty with project details

See Home Builders genies

Travel & Hospitality

VIP guest requests flagged to #concierge immediately

See Travel & Hospitality genies

Developer-Friendly

Connect Via Webhook or REST API

Every completed conversation fires a webhook with structured data. Use our REST API to read conversations, manage data, and configure your genie — all typed with a TypeScript SDK.

Real-time webhooks on conversation completion
Structured JSON with all collected fields
TypeScript SDK with full type safety
Direct Microsoft Teams API pass-through
Retry logic with exponential backoff

Explore the API View Docs

webhook-payload.json

// Help Genie webhook → your server → Microsoft Teams
{
  "event": "conversation.completed",
  "data": {
    "intent": "support_request",
    "summary": "Caller reported printer fleet outage across 3 floors. Needs urgent technician dispatch.",
    "collected_fields": {
      "customer_name": "Amanda Foster",
      "company": "National Insurance Corp",
      "phone": "+1 (555) 678-9012",
      "affected_devices": 12,
      "floors": "3rd, 5th, 7th"
    },
    "teams_message_sent": true,
    "teams_channel": "IT Support"
  }
}